JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

In General

Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.

Actionable Example:

There will be residents and their guests moving around the estate. Lobby Attendants ought to make the first move, engage them and greet them warmly..

Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; takes appropriate measures to ensure safety and well-being of residents, guests and coworkers.  Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)

Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and reflects a professional image at all time.

Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.

Communicate positively in a clear, concise and professional language with appropriate greetings and etiquette.

Work closely with security personnel; concierge officers and Doorman to make announcement through inconspicuous radio communication when residents or their guests return or leave the estate. Upon hearing the announcement, Lobby Attendant may go to the private lobby to welcome the residents and their guest and assist them with the luggage or grocery if necessary.

Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.  

Educate service providers and coach their staffs to acknowledge and greet residents by name; offer assistance, take note of service request and communicate to the Concierge team for follow up and documentation.

Promptly follows through with common Concierge requests in a residential environment.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.