**Overview** ABM is HIRING IMMEDIATELY for Lobby D Baggage Agents. **Pay:** $17.00 per hour The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_Spanish\_v2\_9.5.24.pdf) **Position Summary Details** The Lobby D Agent provides support to the Baggage Service Office and is responsible for the leadership of Baggage Service Agents by ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage. **Essential Functions** + Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings + Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings **Responsibilities** + Ability to read IATA tickets to determine flight departure times and connecting carriers + Screens all interline passengers prior to placing bags on the interline return belts + Ensures baggage tagging is correct + Direct and assist passengers with mischecked or short-checked bags + Handles misplaced/lost baggage claims and provides reports to Carriers + Evaluates customer’s need concerning airline locations + Is able to meet the Station’s attendance standards + Other duties as assigned **Qualifications** + Must be 18 years of age or older. + Must meet all requirements to receive required airport SIDA badge **Preferred Qualifications:** + Customer Service Experience + 1 yr of similar work experience REQNUMBER: 108284 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.