ABM is HIRING IMMEDIATELY for Lobby D Baggage Agents.

Pay: $17.00 per hour 
The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Position Summary Details

The Lobby D Agent provides support to the Baggage Service Office and is responsible for the leadership of Baggage Service Agents by ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage.    Essential Functions Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings  Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings  Responsibilities Ability to read IATA tickets to determine flight departure times and connecting carriers   Screens all interline passengers prior to placing bags on the interline return belts   Ensures baggage tagging is correct   Direct and assist passengers with mischecked or short-checked bags   Handles misplaced/lost baggage claims and provides reports to Carriers   Evaluates customer’s need concerning airline locations   Is able to meet the Station’s attendance standards   Other duties as assigned  Qualifications Must be 18 years of age or older.  Must meet all requirements to receive required airport SIDA badge  Preferred Qualifications:  Customer Service Experience   1 yr of similar work experience