LOCKBOX OPERATIONS ASSISTANT WHAT IS THE OPPORTUNITY? Lockbox Operations are responsible for handling client's remittances. Remittances are opened manually or by using an automated Opex 50\51 extractor, following specific instructions provided by the client. Remittances are reviewed for acceptance or rejection of payments, based on processing instructions, while ensuring all assigned work, i.e. envelopes, checks, invoices, credit card voucher and correspondence, is batched correctly and completed in a timely manner. Remittances are captured on industry standard scanning equipment into Lockbox an application where data entry is performed based on client specific business rules. Performs standard closing procedures that may include a quality review to ensure all printed images and reports are legible and ensure re-association, packaging and mailing of client processed remittances meets the various client requirements. What you will do Open, sort and process all incoming mail either manually or with the use of a mail sorter and automated capture equipment Process Incoming Checks, Invoices, Correspondence and Credit Card Payments Reassocation of printedcheck copies and supporting documents for client mail out Return un-processable transactions daily Process, track and report returned check disbursements Data Entry - 10 key and alpha characters for check amounts and alpha numeric value added keying Sorting and preparation of client transactions for scanning and deposit Research and answer customer inquiries received via phone, correspondence and e-mails to resolve problems and ensure customer satisfaction Must-Have* Minimum 1 year of banking, payment or account receivable processing experience Minimum 1 year experience in MS Office, Excel, Word Skills and Knowledge Must be able to read, understand and follow written and verbal instructions. Must adhere to client specific deadlines, schedules and the quality requirements of the department. Must have basic computer skills and the ability to work with on-line systems in an efficient manner. Requires some lifting, up to 30 lbs. Must have the ability to focus on a specific task, and to work independently and under pressure in order to meet departmental and client specific deadlines. Compensation Starting base salary: $13.70 - $20.58 per hour. Exact compensation may vary based on skills, experience, and location. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.