About this role:

Wells Fargo is seeking an Associate Operations Manager to work the night shift in Lockbox Operations as part of our Global Operations team. Learn more about the career areas and lines of business at wellsfargojobs.com/career-areas

In this role, you will:

Supervise a team of 10-15 Operation Specialists in the high-speed image capture/ scanning area.Responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performanceEnsure timely completion, quality, and compliance within the operation areaWork independently on moderately complex issues and projectsIdentify opportunities for process improvement and risk control development and escalates issues to senior managementProvide training, performance, evaluation and coaching of less experienced teamMake daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations managementLeverage interpretation of policies, procedures, and compliance requirementsCollaborate and influence all levels of professionals including senior managersLead team to achieve objectivesManage allocation of people and financial resources for OperationsMentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education1+ years of leadership experience

Desired Qualifications:

Financial industry experience with Lockbox or other Banking OperationsKnowledge and understanding of Lockbox Operations department workflow processesExperience leading an operations team in a production environmentTime management skills and ability to meet deadlines in a fast-paced environmentAbility to anticipate and make timely and independent judgment to identify and resolve problemsAbility to interact with all levels of an organization, including managementAbility to motivate staff to prioritize work and provide performance feedback to staffExperience successfully collaborating with others in a change driven environmentExperience driving process improvement efforts to gain efficiencies.Experience with capacity planning, forecasting, and measurementsAbility to assess issues, make quick decisions, implement solutions, and influence changeAbility to read correspondence accurately and be able to provide a written responseAbility to provide strong customer service and handle service escalationsAbility to develop customer and partner relationshipsOrganizational, multi-tasking, and prioritizing skillsAnalytical skills with high attention to detail and accuracyAdvanced Microsoft Office skillsAdvanced verbal, written, and interpersonal communication skills

Job Expectations:

Ability to work on-site at the posted work locationSchedule is Wednesday to Sunday and off on Monday/TuesdayHours are 10:00 PM - 6:30 AM or until work is completed with open ended requirement to support business needs and volumesWork may include holidays & extended shifts if needed to support this 24/7 location

Location:

3585 Atlanta Avenue, Atlanta, GA

Posting End Date: 

4 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.