**10369BR** **PRS Facility Location:** Cstm BNSF -NE Alliance - 404 **Job Purpose:** Oversee the Progress Rail onsite maintenance operation at the assigned facility. This person will be the onsite point of contact for any issues related to the SD70ACe and Intermediate fleets. Primarily focusing on managing the local Progress Rail team. Ensure technical and material support to the customer. Provide a positive customer service experience to the customer. Maintain ongoing, effective communication with all internal and external relevant parties. The person in this position is expected to continually identify opportunities for improvement and potential future risks and take appropriate action. **Req ID:** 10369BR **Company Description:** Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube. **Education / Training:** • Bachelor’s degree in engineering-related field; **Job Title:** Locomotive Shop Manager **City:** Alliance **Key Job Elements:** • Operate and promote a safe working environment. Responsible for the reporting of Close Calls and accidents/incidents in a timely manner; • Responsible for the scheduling of the Technical Support team, vacation, and OT management; • Responsible for hiring to fill open positions; • Establish a rapport with customer management and maintenance facility personnel; • Leads, coaches, and manages performance of facility personnel; provides them with daily work assignments; monitors productivity in all areas- Provides feedback to team regarding performance, quality, and productivity issues; • Serves as PRS primary point of contact for the maintenance facility; • Performs all functions of Technical Support Engineer as necessary; • Support overall service contract projects, initiatives, and commitments such as material ordering, technical training, and asset management; • Support customer in the completion of Scheduled Maintenance tasks and provide technical support for Unscheduled Maintenance; • Document incidents or issues encountered with the equipment and track issues to resolution; • Ensure quality of work completed at the assigned facility; • Work with the local customer to generate ideas and procedures that will make future jobs more efficient and communicate these initiatives with PRS management. **Qualifications and Experience:** • 5+ years of experience in locomotive repair, including mechanical and electrical theory and electrical/mechanical systems troubleshooting; • 5+ years of experience working in an industrial or maintenance environment related to technical field service; • 3+ years of experience with direct customer service; • Experience managing people; • Background in rolling stock maintenance and commissioning or other rail-related experience will be preferred; • Candidates should be able to use Microsoft Office suite application to generate reports, presentations, email communications and work with spreadsheets; • Candidates must be able to effectively communicate to executives and local craft and customer; • Open to change; flexible with ability to switch responsibilities daily, as needed in highly diversified duties; Essential and Physical Activities Functions • Strength – Position typically involves office managerial work as well as oversight of field industrial activities. Frequent sitting, standing, and walking. Occasional light-to-medium lifting (up to 30 pounds); • Motion – Position regularly requires standard motions associated with an office environment. It also may involve occasional motions associated with an industrial environment focused on locomotive repair, including reaching, climbing, balancing, stooping, kneeling, crouching, handling, grasping, and feeling; • Vision/Hearing Requirements – Constant verbal communications, including both talking and hearing; • Work Environment – Position is Safety Sensitive and will require occasional use of Personal Protective Equipment. Position typically involves a normal office environment, but also may occasionally involve work in a non-temperature-controlled environment and exposure to noise (85+ decibels), exposure to atmospheric conditions as well as extreme temperatures and temperature changes, exposure to hazardous materials, heavy equipment, and other hazardous working conditions; • Emotional Demands – Very high level of responsibility and physical workload. Requires interpersonal skills while working with a group to meet customer service demands; • Safety – Position is safety sensitive, as it requires working in and around live tracks and operation and repair of heavy equipment. Position requires strict adherence to safety policies (i.e., blue flag) and use of all PPE. The preceding description is not designed to be a complete list of all duties and responsibilities required of a Shop Manager. **EEO:** Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities **Benefits:** + Competitive Salary + 401(k) plan with up to 6% company match (no waiting period with immediate vesting) + Medical/Dental/Vision/Life/Disability Insurance + Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money + Flexible Spending Accounts + Paid Vacation + Paid Holidays + Paid Time-Off (PTO) + Employee Assistance Plan + Education Assistance Program + Employee Recognition Programs + Site specific Production and Incentive Plans + Site specific Step and Skill Level Wage Adjustment Plans + Site Specific Relocation and Sign-on Bonus Programs _*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits._ **Job Category:** Production - Operations & Support **State::** Nebraska