**Job Description** **About Mesa Verde National Park:** Mesa Verde National Park is the archaeological wonder of Colorado. Famous for the elaborate sandstone cliff dwellings built by the Ancestral Puebloans, the park protects over 5,000 sites & over 600 dwellings that date back more than 1,400 years ago. Aramark operates the Fair View Lodge just 15 miles from the park?s entrance. Enjoy the tranquility & all activities Mesa Verde has to offer including hiking, guided tours, photography, camping, & birdwatching. Manage all phases of operations, staffing, planning, accountabilities and customer satisfaction for Far View Lodge. Oversee day to day operations of the Lodge operations at Mesa Verde NP which includes the Housekeeping Department, the Lodge Gift Shop, and Front Desk with special emphasis on the Guest Experience. Responsible for components totaling approximately $2.8 million in top line sales. Administrative and functional direct supervision of up to 34 staff members during peak season. **Job Responsibilities** ? Oversee and manage all front desk and housekeeping operations. ? Establish and uphold exceptional standards to prioritize guest satisfaction, ensuring that all rooms and public areas are consistently cleaned and maintained in accordance with hotel guidelines. ? Implement, support and monitor programs and training to ensure productive standards, safety and environmental standards, company policies and procedures are met. ? Lead and supervise staff, ensuring that tasks are completed efficiently, professionally, and to the highest quality standards. ? Monitor and manage labor costs and staffing schedules to ensure adequate coverage while maintaining budgetary constraints. ? Conduct period inventory; perform other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards. ? Responsible for daily interaction with the client (NPS) and client's customers and/or employees. Ensure that all efforts are focused upon exceeding each and every guest?s expectation. ? Observe guest reactions and confer frequently with staff to determine guest satisfaction. ? Assist in managing guest feedback, including written comments, surveys, and verbal complaints, ensuring a resolution that enhances guest satisfaction ? Able to work flexible schedule including nights, weekends and holidays. ? Coordinate Group functions with other departments. ? Submit all requisitions for supplies, equipment and personnel throughout for approval with the Director of Operations. ? Maintain open lines of communication with staff and management to report any issues that may affect guest experiences. ? Communicate effectively with clients, client customers and support staff is required. ? Implement training programs to ensure all positions are adequately staffed with trained personnel. ? Plan and conduct staff meetings. Confer regularly with staff to coordinate activities, assign and check work, resolve problems, etc. Plan work schedules. ? Recognize outstanding employees and assist in providing incentives for improvements in standards and sales. ? Monitor the physical condition of all Lodge facilities and equipment to ensure that required maintenance is performed. ? Oversee the condition of the grounds and all public areas. ? Collaborate with the Director of Operations on operational improvements. ? Must be willing to perform miscellaneous duties assigned by General Manager, District Manager, Vice President of Operations ? Be well informed with regards to all current and upcoming events to ensure efficiency in the operation. ? Perform other tasks as assigned Reports to the Director of Operations. Strong hospitality and customer service background, preferred with hands on approach. The ability to manage in a diverse environment with focus on client and customer services; entrepreneurship and building and growing a strong business is essential for success in this role. **Qualifications** Ideal candidates will possess a bachelor?s degree in Hospitality Management, Business or other related field and 3-5 years of hospitality management experience or a combination of education and experience from which comparable knowledge and skills are acquired. Must have the ability to manage in a diverse hospitality environment with focus on client and customer services. The ability to manage and analyze a variety of problems including technical and guest service issues is essential. Additional requirements include: ? Superior organizational, time management and communication skills required. ? Outstanding Leadership skills and the ability to multi-task. ? Very good problem resolution techniques. ? Solid financial skills and accountability. ? Must be computer literate with working knowledge of hospitality systems; Springer Miller Host, Micros systems highly preferred. Proficient computer skills including MS Word, MS Excel and MS Outlook. ? Must be familiar with a variety of Hotel concepts, practices and procedures. ? Must be willing to work long hours, rotational shifts, weekends, holidays and have rotational days off. ? Abilities in marketing, merchandising and all areas of Front of House are preferred. ? P&L accountability and/or contract-managed service experience is required. ? Ability to manage and maintain inventory/cost controls is required. ? Ability to deal effectively with customers and other Company personnel. Ability to speak effectively before groups of customers, guests or employees. ? Very good knowledge of relevant health and safety regulations and procedures. Ability to interpret and apply safety rules, operating, maintenance and procedure manuals. ? Must be knowledgeable of all aspects of restaurant, room service, bar and banquet operations. Knowledge of fine food, wine and spirits required. **About Aramark** **Our Mission** Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. **About Aramark** The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .