Overview Superior Ambulance is family owned and operated since 1959, providing air and ground transportation to partnering hospitals and municipalities. Superior recruits for drivers, fleet operations, dispatch personnel, as well as various office and management positions. Superior is in five states: Illinois, Indiana, Wisconsin, Michigan and Ohio. This includes 53 stations, 2 airplanes, 3 helicopters, over 800 ambulances, and over 3,800 team members. We provide room for advancement, so you are able to take charge and grow your career. Start your Superior career today! As a Logis IDS Member, Significant knowledge of the Ambulance Transport business including Emergent, Non-Emergent & NMET transportation. Logis Team Members are responsible for helping with the day-to-day Logis investigations, providing feedback and applying configuration changes as needed. Assist in creating training videos for end users as well as keeping documentation of all configuration changes/updates. UAT as well as testing updates/changes prior to putting in the live environment. Handling Monday.com inquiries as well as Logis Team email inquiries. Assisting the Logis Team with additional software implementations, roll outs and upgrades. Responsibilities Essential Duties & Responsibilities + Perform daily Logis configuration changes + Ability to configure Polygons, POI’s, Geocoding, Road Closures, etc. + com board submissions + Assist with testing changes/updates in Logis Pre-Prod + Assist with UAT testing + Ability to work under minimal supervision + Thoroughly investigate daily Logis functionality issues and apply changes as needed + Create detailed training videos + Keep detailed documentation for all Logis changes/updates + Assist with entering facilities and crew members into Zoll + Develop effective solutions + Effective communication skills, both written and verbal + Possess critical thinking skills + Report all necessary information back to the Logis Team + Ability to travel + Ability to log in from home to assist at any time (on call) + Ability to work overtime + Other duties as assigned Qualifications Qualifications + Familiarity with the Logis Application ecosystem, LMA, Datawarehouse, Mobile Gateway, Integrations, Portal, Booking, etc. + Ability to type 30 wpm or better + Organizational skills + Understanding of Computer functionality + Knowledge of Microsoft Word, Excel, Outlook, PowerBI + Logis IDS + com + Webex + Familiarity with application tools such as ESChat, ESO Scheduling, ePCR, etc.