Job Purpose:

As an Admin & Shipping Clerk you are essential and your role s encompassing all elements of logistics and customer support allowing us to meet and surpass customer expectations. Reporting directly to the Customer Success Manager, your role is to support the Shipping & Receiving Clerk for all logistics tasks whilst working cross functionally and following set procedures to ensure we maintain our strong position within the market. Strict adherence to process is essential to ensure we maintain our accredited regulatory status.

 

Primary Responsibilities:

The primary role of the Admin & Shipping Clerk is provide support and absence cover to the Shipping & Receiving Clerk (to turn around both new dosimeters for onwards delivery to customers and the timely return of used dosimeters to Glenwood USA to ensure we meet our regulatory reporting timelines) and take care of all administrative tasks not handled by customer service or sales. The role requires communication with customers either via phone or emails. This is tracked via Zendesk. As we are a small team and due to the inconsistency of the logistic demands a demonstrable team player attitude is essential, along with the ability to work to defined goals and Key Performance Indicators (KPI’s). The required tasks include, but are not restricted to;

 

Shipping & Receiving Tasks

Processing of all inbound and outbound dosimeters in accordance with standard work, ensuring 100% daily turnaroundTo act as point of contact and escalation for couriers/post, including daily chasing if UPS not on site by 3pmDaily shipment tracking to spot potential delays and escalate concerns accordinglyRespond to customer Shipping enquiries via email or telephone, on ZendeskReading and reporting of control dosimeters to minimise any future potential transit dose problemsEmergency readings of customer dosimeters, with strict adherence to time constraintsOrderly self-ordering of logistics supplies (boxes, tape, bubble wrap etc)Engagement with wider team, particularly US operations.

Administration Tasks

Take care of all administrative tasks related to Irish and overseas customers shipmentsObtain all customer remittances from Zendesk and save in shared fileUpload invoices to customer specific web portalsProcess and send Passbook requestsProcess all accessory orders such as badge board and holder requests.Liaise with manual release customers via telephone on monthly basis and process their shipment orders.Organise regular appointments with external company to attend site to complete secure shredding of confidential information.To carry out any other additional duties as and when required.

 

Qualifications/Skills and knowledge:

Previous logistics experience desired but not essentialEnergy and ability to work under time pressureStrong oral and written communication skillsEffective decision-making skills coupled with the ability to problem solveExperience of working cross-functionallyResults driven

Key Performance Indicators:

100% turn around and daily shipment of dosimetersOwnership of shipping and receiving mailboxEmails to be responded to within 72 hrs (as tracked by Zendesk) or 48hrs for VIPSNet Promotor Score (NPS) survey results with improvement trend

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.