At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging. **What You Can Expect** This position is responsible for overseeing the operations of the Customer Service department along with the operations of the asset and logistics team. The Ops Associate Supervisor will implement Lean Processes as established per corporate guidelines and ensure that all cost-to-serve targets are met while maintaining the highest level of customer service possible. **How You'll Create Impact** + Manage sales support programs (DBI, SMS, DOH, Cost to Serve Targets etc.) training and ongoing support for local staff. + Provide support for asset and logistic teams + Direct processes ensuring highest level of service with lowest cost to serve. + Responsible for managing the operations group, staffing and providing employee development in accordance with the territory Operations Manager. + Report local building maintenance issues to Ops Manager for potential opportunities to upgrades and remodel. **What Makes You Stand Out** + Complete understanding of key service line metrics and key operational moves to successfully impact these metrics + Ability to prioritize key initiatives to have the greatest impact on territory metrics. + Experience in strategic planning to guide operations staff on planning initiatives. **Your Background** + Bachelor’s degree + 3-5 years of service line management, consulting, or related operational experience **Travel Expectations** Up to 20% EOE/M/F/Vet/Disability