Position: Logistics Coordinator, Pickup and Delivery Job Description: The Logistics Coordinator, Pickup and Delivery is responsible for the monitoring and tracking of our customers’ freight. This role supports the efforts of our Fleet Operations by providing visibility and maintaining accurate documentation for all dispatched loads. The key responsibilities of this function are to provide clear communicate with the fleet, troubleshoot customer concerns, and to pro-actively monitor the movement of freight to ensure customer satisfaction. Core Duties & Responsibilities: + Track & trace all load assignments to ensure accuracy and delivery of time-sensitive freight + Initiate “check calls” with TLS Fleet Drivers on all pick-ups and deliveries + Communicate with TLS Fleet Drivers to ensure that on-time service is provided for all customer shipments + Provide support to Fleet Managers and Customer Services Managers + Closely monitor miles run while freight is in transit to ensure accurate delivery times and to notify customers of any potential delays + Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes + Develop a strong relationship with Independent Contractors + Respond to customers efficiently, thoroughly, and professionally + Manage customer and driver expectations to align with operational capabilities + Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues + Other duties as assigned Requirements: + Self-motivated problem-solver with strong desire to meet customer needs + Strong verbal and written communication skills + Desire for a long-term career with an industry leading company + Ability to present and maintain a positive corporate image in a fast paced environment + Proactively establish and maintain effective working team relationships with all support departments  + Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc. + Must be willing to work a flexible schedule Skills: + Ideal candidate will possess a “can do” attitude with a “will do” work ethic + Must have the ability to work in a fast paced environment + Experience with AS400 operating systems is a plus + Transportation industry knowledge and experience is a plus + Prior track & trace experience is a plus Forward Air is an Equal Opportunity employer. #IND About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team