Position: Logistics Coordinator, Pickup and Delivery

Job Description:

The Logistics Coordinator, Pickup and Delivery is responsible for the monitoring and tracking of our customers’ freight. This role supports the efforts of our Fleet Operations by providing visibility and maintaining accurate documentation for all dispatched loads. The key responsibilities of this function are to provide clear communicate with the fleet, troubleshoot customer concerns, and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities:

Track & trace all load assignments to ensure accuracy and delivery of time-sensitive freight  Initiate “check calls” with TLS Fleet Drivers on all pick-ups and deliveries  Communicate with TLS Fleet Drivers to ensure that on-time service is provided for all customer shipments  Provide support to Fleet Managers and Customer Services Managers  Closely monitor miles run while freight is in transit to ensure accurate delivery times and to notify customers of any potential delays  Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes   Develop a strong relationship with Independent Contractors   Respond to customers efficiently, thoroughly, and professionally  Manage customer and driver expectations to align with operational capabilities  Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues  Other duties as assigned

Requirements:

Self-motivated problem-solver with strong desire to meet customer needs  Strong verbal and written communication skills  Desire for a long-term career with an industry leading company  Ability to present and maintain a positive corporate image in a fast paced environment  Proactively establish and maintain effective working team relationships with all support departments   Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.  Must be willing to work a flexible schedule  

Skills:

Ideal candidate will possess a “can do” attitude with a “will do” work ethic  Must have the ability to work in a fast paced environment  Experience with AS400 operating systems is a plus  Transportation industry knowledge and experience is a plus  Prior track & trace experience is a plus

Forward Air is an Equal Opportunity employer.

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