Shift:
Type: Full-time Shift: 1:00PM -9:30PM EST, Monday - Friday Hourly Rate: $21 - $22
Compensation:
Pays $21/$22.00 Hourly

Logistics Coordinator
Location: Aston, PA

Capstone is a leading North American supply chain solutions partner, operating over 650 locations with 19,000 associates and 60,000 carriers. We specialize in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, optimization, and more. Our integrated, end-to-end logistics solutions help partners reduce warehousing and transportation costs.

Position Overview:

The Logistics Coordinator will effectively communicate with both vendors and customers to ensure timely deliveries and meet customer needs. This role reports directly to the Logistics Manager.

Job Details:

Type: Full-time Shift: M-F 1:00PM -9:30PM EST, Monday - Friday Hourly Rate: $21 - $22

Key Responsibilities:

Schedule and dispatch vendors or independent contractors to appropriate locations based on customer requests, using radios, telephones, and dispatch software. Communicate all pertinent data (customer locations, pickup types, scanning and temperature requirements, etc.) to vendors at the time of dispatch. Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests; prepare reports as required by management. Serve as a point of contact for all vendors and independent contractors within route territories, informing them about traffic issues, construction, accidents, congestion, weather conditions, and other hazards. Ensure all routes are covered by managing contacts with vendors and independent contractors. Determine appropriate responses to emergencies, accidents, and breakdowns. Communicate Chain of Custody standards (location scanning, specimen handling, parcel scanning, HIPAA and TSA compliance, etc.) as required by Priority Express customers. Resolve vendor/independent contractor issues and escalate to vendor management if further assistance is needed. Prioritize incoming telephone calls based on importance. Provide support to the customer service team as needed or during peak work periods. Ensure compliance with policies and procedures as defined in the Priority Express Employee Handbook. Make decisions to determine the most appropriate delivery methods to meet or exceed customer service expectations. Maintain accurate documentation on the status of each job within the dispatch POD and ensure all documentation is complete before jobs are cleared. Perform other duties/tasks as assigned.

Customer Service Responsibilities:

Provide excellent customer service by ensuring timely and efficient courier service according to route schedules and On Demand requests. Address customer questions, problems, complaints, and service requests in coordination with supervising personnel. Keep customers informed of changes to route schedules or delays in On Demand requests.

Requirements:

Excellent verbal communication and problem-solving skills. Proficient in Microsoft Word, Outlook, and general computer use. Strong interpersonal skills; ability to foster teamwork and motivate/coach others. Knowledge of local and regional geographical areas. Ability to accurately and quickly read maps. Capability to make optimal decisions under pressure and time constraints. #CB

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

JOB ID:CAP16734 Get job alerts by email. Sign up now! Join Our Talent Network! Job Snapshot Employee Type Full-Time Street Address 3033 Market Street Location Aston, PA (Onsite) Job Type Warehouse Experience Not Specified Date Posted 10/30/2024 Job ID 16734 Apply to this job. Think you're the perfect candidate? Apply Now