Description We are offering a contract to permanent employment opportunity for a Logistics Manager/Dispatch situated in Cleveland, Ohio. As part of our team, you will be managing drivers who are independent contractors, scheduling their routes, and ensuring the smooth running of logistics operations. This role is based on-site and requires a strong understanding of the industry. Responsibilities: • Manage and schedule independent contractor drivers, ensuring efficient route mapping. • Supervise and monitor customer accounts, taking appropriate action when necessary. • Process and maintain customer credit applications and records with high accuracy. • Communicate effectively with drivers, providing coaching and troubleshooting support when required. • Utilize various software including Microsoft Office, Excel, and Maptitude to facilitate operations. • Manage logistics operations, ensuring seamless delivery and transportation processes. • Handle and resolve customer inquiries promptly, maintaining high levels of customer service. • Collaborate with other team members, contributing to team growth and changes. • Leverage skills in Business systems, Cargowise, CRM, ERP - Enterprise Resource Planning, ERP Solutions, About Time, and Billing Functions to optimize job performance. • Maintain a strong understanding of the industry, staying updated with current trends and developments. Requirements • Proficiency in Business systems and ERP - Enterprise Resource Planning • Experience with Cargowise and other ERP Solutions • Familiarity with CRM platforms • Knowledge of 'About Time' software • Understanding of Billing Functions • Excellent Communication skills • Strong Customer Service abilities • Expertise in dealing with Customs procedures • Ability to multitask and manage multiple logistics operations • Leadership skills to manage dispatch teams effectively. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .