Position Summary
The Operations Analyst is part of the Supply Chain Solutions Group and a key member of the operations team, this role serves as a lead for the operations and closely supports the Operations Manager.
The Operations Analyst is responsible for maintaining the relationship with assigned clients, and ensuring services are delivered to their satisfaction.
ResponsibilitiesEssential Duties and Responsibilities
Proactively manage customer relationship with assigned accounts, host operations performance reviews, demonstrate value delivered by Yusen services.Have a clear understanding of customer service requirements and processes, as well as commercial pricing arrangementsServe as a point of escalation, address service issues, and report on overall account performanceResolves customer matters at early stages, and understands when to escalate a customer concern to management.Understand container port and rail drayage operationsKnowledge of ocean carrier, NVOCC, CHB, and rail processesCommunicate with shippers/receivers and coordinate shipment availability/delivery and potential impact to timelineTrack shipments via phone, email, websites to ensure on time pick up and deliveryProactively manage delays and exceptions and escalate as neededUnderstand drayage motor carrier service capabilities, tariffs, and accessorials to properly audit freight billsOn-going communication to ensure high level of service deliveryMaintain standard internal operating proceduresMonitor key performance measurements of service and efficiency, drive improvements projects and Kaizen. Demonstrate a concerted drive toward results and meeting operational KPIs as communicated by management.Is receptive to new ideas and different approaches to the work at hand. (change management)Manipulate large amounts of data accurately with tight deadlines in a high stress environment.Must have full understanding of operational day to day processes and perform them as neededSupport sales efforts to new or existing customers by demostrating technical process knowledge and high quality standard operations.
Qualifications
Education and Experience
Bachelor's Degree strongly preferredThree to five years’ experience in supply chain / logistics / transportation Account Management, Customer Service, Inside Sales/Sales Support, Operations, or related functions, requiredEquivalent combination of education and experience may be consideredAbility to drive long distances and/or travel overnight as required. Ability to receive and understand direction from supervision and managementEssential Job Functions
Maintain regular and punctual attendance.Work overtime as required/ assigned.Travel overnight as required. Work cooperatively with others.Interact with employees and customers in an appropriate manner.Use a computer for tasks such as communicating via email and preparing reports and work schedule using TMS and other Review and analyze data and information concerning operational workflow, internal and external KPIsPlan, prioritize and monitor activities.Complete [or oversee the completion of ] assigned tasks/projects in a timely manner.Comply with all Company policies and proceduresThe above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
Medical, Dental, and Vision beginning the 1st of the month following start date401k with a company match Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
www.yusen-logistics.com/
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.