**Job Description** **General Purpose:** Directs truckloads and coordinates delivery from farm to processing plant to ensure orders are shipped per delivery requirements in the most efficient, cost-effective manner. Uses analytical and quantitative methods to understand, predict, and improve supply chain processes to optimize efficiency and reduce costs for our dairy farmers. Identify disposition of rejected loads in accordance with applicable regulations. Collect required reports and document details thoroughly. Maintain all documentation and required monthly reports. **Duties and Responsibilities:** + Manages customer orders for load planning using Ever.Ag. Considers various factors (geographical areas, delivery dates, amount of product, etc.) to optimize the deliveries. + Facilitates effective communication between haulers and processing plants; provides daily carrier support through daily communication via phone, email or text and is responsible for ensuring all loads are picked up and delivered in a timely manner. + Communicates with Sales Team, plant personnel, for-hire carriers, and receiving locations to resolve shipment and/or service issues, special deliveries and/or order adjustments. + Supports on-time delivery problem solving and performance improvements with customers; actively communicates with all impacted parties to discover solutions to various issues, such as the shipment of wrong farms or a missed delivery date. Tracks customer inventories by hour, day and week. + Works closely with Sales and customers to maintain vendor, carrier, and customer data, such as delivery location, frequency, etc.; uses this information to support efficient and economical transportation of customer shipments. + Collects required information and lab reports on rejected loads from assigned customers, coordinates proper testing of farm and load samples with the involvement of field staff, identifies outlet and communicates with haulers on disposition of the milk. + Collects accurate documentation on rejected loads, including lab reports and manifests. Offers supporting information to determine hauler load liability. + Provides information as requested for insurance claims. Assists in creating Reject Marketing Report monthly. Track disposals of raw milk and assigns coding for invoices. + Provides back-up assistance for other Logistics Planners and team members as needed. + Proactively identifies and recommends opportunities for improvement. Thinks creatively and abstractly to develop alternative possibilities to drive supply chain performance. + Develops and implements action plans for agreed upon improvement initiatives. Successfully completes these action plans individually or as a part of a project team. Builds strong working relationships with people in other functions and meets objectives through collaborative effort. + Provide after hours coverage on weeknights, weekends and holidays as needed + Performs other duties as apparent or assigned. **Requirements** **Required Minimum Qualifications:** + Associate’s Degree in Logistics or Distribution Management plus 2-3 years of experience in transportation/distribution, applying knowledge of the motor carrier industry + Or 4-5 years of experience in transportation/distribution, applying knowledge of the motor carrier industry **Necessary Knowledge, Skills and Abilities** + Excellent analytical, critical thinking and complex problem solving skills + Strong communication and presentation skills with the ability to make complex ideas simple to understand + Ability to support, demonstrate, and promote DFA Values and Behaviors: Integrity, Accountability, Passion, Innovation, Performance and Quality + Understands the basic principles, practices, and economics of distribution/logistics. Recognizes the value in an efficient order-to-cash process and understands impact of own role in each stage, from order, to farm production, to shipment, to delivery. + Applies Supply Chain experience and general distribution/logistics knowledge to establish best practices and continuously improve, with a focus on implementing cost effective process alternatives. An Equal Opportunity Employer **Pay Range** $62000-$65000 / year