POSITION SUMMARY 

The Logistics Representative is responsible for managing customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. They act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Ensure Transportation arrangements are made for shipments by the following: 

Monitoring customer load board and information flow in the Transportation Management System 

Maintaining any team mailboxes 

Performing relationship and knowledge-based exception management to any pre-defined processes 

Document and organize existing standard operating processes 

Learn multiple job functions within assigned team 

Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers 

Meet operational metrics 

Conduct CHR systems trainings to external CHR customer representatives 

Manage reconciliation of daily, weekly, monthly, and quarterly reports 

Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition 

Act as a resource and support for peers when needed 

Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team 

Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

High School Diploma and/or GED 

Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics 

Minimum 1 year of prior experience working with and troubleshooting information systems 

Ability to work flexible schedule on occasion, including overtime hours when requested 

Ability to travel up to 5% (domestic and/or international) 

Site Specific: Fluent in English and the primary language of the applicable region 

Preferred: 

Bachelor’s degree from accredited college or university 

Excellent customer service skills 

Proficient in Microsoft Office Suite of programs 

Ability to present to a variety of audiences 

Strong written and verbal communication skills 

Ability to think critically, analyze data and solve problems quickly and accurately 

Ability to work in a team oriented and fast-paced environment 

Ability to prioritize and handle a variety of tasks 

Continuous improvement mindset 

Ability to adapt to an ambiguous and changing environment 

Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization 

Values a diverse and inclusive work environment 

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.