**DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following: + Ensure Transportation arrangements are made for shipments by the following: + Monitoring customer load board and information flow in the Transportation Management System + Maintaining any team mailboxes + Performing relationship and knowledge-based exception management to any pre-defined processes + Document and organize existing standard operating processes + Learn multiple job functions within assigned team + Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers + Meet operational metrics + Conduct CHR systems trainings to external CHR customer representatives + Manage reconciliation of daily, weekly, monthly, and quarterly reports + Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition + Act as a resource and support for peers when needed + Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team + Other duties or responsibilities as assigned according to the team and/or country specific requirements **QUALIFICATIONS** Required: + High School Diploma and/or GED + Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics + Minimum 1 year of prior experience working with and troubleshooting information systems + Ability to work flexible schedule on occasion, including overtime hours when requested + Ability to travel up to 5% (domestic and/or international) + Site Specific: Fluent in English and the primary language of the applicable region Preferred: + Bachelor’s degree from accredited college or university + Excellent customer service skills + Proficient in Microsoft Office Suite of programs + Ability to present to a variety of audiences + Strong written and verbal communication skills + Ability to think critically, analyze data and solve problems quickly and accurately + Ability to work in a team oriented and fast-paced environment + Ability to prioritize and handle a variety of tasks + Continuous improvement mindset + Ability to adapt to an ambiguous and changing environment + Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization + Values a diverse and inclusive work environment **Disclaimer:** This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. **Compensation Range** $0.00 - $0.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! **Equal Opportunity and Affirmative Action Employer** C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Affirmative Action Employer/EOE/M/F/Disabled/Veteran **Benefits** **Your Health, Wealth and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: + Two medical plans (including a High Deductible Health Plan) + Prescription drug coverage + Enhanced Fertility benefits + Flexible Spending Accounts + Health Savings Account (including employer contribution) + Dental and Vision + Basic and Supplemental Life Insurance + Short-Term and Long-Term Disability + Paid and floating holidays + Paid time off (PTO) + Paid parental leave + Paid time off to volunteer in your community + Charitable Giving Match Program + 401(k) with 6% company matching + Employee Stock Purchase Plan + Plus a broad range of career development, networking, and team-building opportunities Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .