Logistics Specialist Nights Schedule: Sunday/Monday/Tuesday and every other Saturday 6pm-6am JOB DESCRIPTION: Forward Air is seeking an energetic, logistics-minded professional to join our Night Operations Team. In this critical role, you will support internal teams, customers and carriers. As an Operations Representative, your key responsibilities will include communicating effectively with our customers and carriers, tracking and tracing shipments, entering and managing load details accurately, solving problems proactively and sourcing capacity as needed. You will oversee all aspects of customer service to deliver best-in-class experiences for both customers and carriers. This role offers an excellent opportunity to kickstart your career at Forward Air. Responsibilities: + Proactively track and trace shipments + Manage exceptions and actively work on resolving issues efficiently + Respond promptly to customers and carriers, delivering best-in-class service + Execute change requests and ensure timely communication of updates to all relevant parties + Proactively communicate service failures to customers, providing timely updates and solutions + Network internally across teams + Develop a network of carriers operating 24/7, learn about their preferences and build strong relationships with key contacts + Accurately enter and manage load data + Escalate customer and carrier issues promptly as needed to ensure resolution + Other duties as assigned Qualifications: + High School Diploma or GED + Proficient in Microsoft Office and Technology + Highly organized and detail-oriented with the ability to multi-task + Excellent problem-solving and decision-making skills + A positive, 'can-do' attitude combined with a strong work ethic and a willingness to go above and beyond + Ability to work weekends Skills: + Ability to prioritize tasks, maintain a strong sense of urgency, and effectively execute responsibilities. + Strong verbal and written communication skills + Self-driven and highly motivated + Previous dispatch experience is a plus + Capable to work both independently and collaboratively within a team Forward Air is an Equal Opportunity employer. About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team