Job Summary:

NA

Duties & Responsibilities:

Manage order entry Receive and log customer orders received by phone, fax, and email Check pricing corresponds to contracts or quotes Check other details on customer orders, including addresses, terms, part IDs, part descriptions Contact customer or Masimo sales specialists for incorrect or incomplete orders Enter sales order details into the ERP system, including customer orders, sales demonstration equipment & product samples for customer evaluations Follow-up with customer on order status & backlog orders as needed Liaise with Masimo international internal resources and manage backorder status Respond to customer queries on pricing, PODs, shipment tracking, copy paperwork Liaise with relevant departments (internal and external) to resolve order and delivery issues Set-up new customers in Masimo ERP system Shipping Sales Orders Pick, pack and ship customer orders, confirming correct pricing and delivery details Liaise with couriers for on-time deliveries and shipments Check and sign off on Carriers invoices Receiving goods; receive in stock replenishment orders to ERP system. Visually inspect, unpack and place on shelves Manage customer questions or concerns regarding order status or other related issues. Coordinate with appropriate staff to resolve client concerns or issues relative to ongoing/completed projects or quality issues. Stocktaking and stock management

Minimum & Preferred Qualifications and Experience: 

Minimum Qualifications:

At least 2 years of experience with logistics Experience interacting with external customers as well as internal departments Great organization skills 

Preferred Qualifications:

Experience with ERP preferred

Education:

Bachelor Degree preferred

Physical requirements/Work Environment 

This position primarily works outside of a traditional office environment, making frequent customer contact on a daily basis. It requires frequent sitting, standing, walking and lifting (must be able to lift a minimum of 50 pounds).  Daily use of a computer and other computing and digital devices is required.  May stand for extended periods when facilitating meetings or walking in the facilities.  Must be able to travel extensively (both domestically and locally), so the ability to operate a motor vehicle and maintain a valid Driver’s license is required. Must have a valid Driver’s license with a driving record that meets company’s insurance requirements.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods.  Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.