Job Title: Business Professional - Logistics Specialist 3   Duration: 12 months  Work Location: Hazelton, PA 18201  Work Schedule: Onsite Top Three Skills: SAP, Advanced Excel and Warehouse experience Education and Years of Experience: 1) Bachelor’s degree with minimum 4 to 5 years’ experience 2) 8+ years experience ESSENTIAL DUTIES & RESPONSIBILITIES: The Reverse Logistics Coordinator will provide Reverse Logistics Support at our Returns Center in Hazelton, PA by ensuring timely execution of product returns managed by Samsung’s Third Party Service Provider. This position will oversee the end-to-end returns process, from customer request through inventory disposition. Working closely with Samsung’s Third Party Service Provider, Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams the Reverse Logistics Coordinator is responsible for return authorization management and transactional processing of return shipments from customers to warehouse to include carrier engagement, reconciling claims, resolution of invoice discrepancies, correction of inventory variance, and timely product disposition. This position will perform additional logistics duties as assigned. REQUIRED KNOWLEDGE, EDUCATION AND/OR EXPERIENCE: • Bachelor’s degree required. • Advanced Excel required: V-lookups, Pivot Tables, Macros, etc. • SAP experience required • Understands the order life cycle as it relates to Warehouse, Logistics, and Supply Chain operations. • Experienced with warehouse operations, inventory management, and carrier engagement. • Demonstrated ability to analyze information to identify and recommend appropriate course of action. • Apply problem-solving skills to address issues and work through others for sustainable resolution. • Experience with materials management, master scheduling, or production planning helpful. • Order management and customer service experience helpful. • Able to read, prepare, interpret, and understand logistics documentation to ensure accuracy and determine actions for customer returns processing and timely resolution. • Works on problems of routine scope requiring data analysis and reporting from system and non-system sources. • Exercises judgment within defined practices and policies in selection of methods and techniques to determine solutions and drive actions or countermeasures. • Possesses general knowledge of logistics operations related to order management, logistics operations, and inventory controls. • Able to identify issues within the delivery cycle and make recommendations for resolution to authorize standard returns and determination of claims. • Excellent communication skills are critical when speaking with internal/external customers. Summary: The main function of a logistics specialist is to coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. A typical logistics specialist is responsible for reviewing and distributing production, work and shipment schedules and compiling reports on inventory levels, cost, etc. Job Responsibilities: � Review and approve documents, materials and products, and monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications. � Review and approve documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities. � Confer with department supervisors and other personnel to assess progress and discuss needed changes. � Revise production schedule, when required, due to design changes, labor or material shortages or other interruptions. � Distribute production schedules and work orders to departments. � Confer with establishment personnel, vendors and customers to coordinate production and shipping activities and resolve complaints or eliminate delays. Skills: � Verbal and written communication skills, attention to detail, problem solving and interpersonal skills. � Strong ability to analyze costs related to manufacturing, labor and materials. � Strong ability to accurately document and record customer/client information. � Strong leadership and mentoring skills necessary to provide support and constructive performance feedback. � Strong knowledge of applicable laws and regulations related to shipping and production. � Previous experience with computer applications, such as Microsoft Word and Excel.   Powered by JazzHR