Description JOB SUMMARY The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution. Communication through email and telephone with PARS staff, Independent Contractors (ICs) and pickup and delivery contacts. Maintaining accurate data in each order tracked in CRM. ESSENTIAL FUNCTIONS The tasks, duties and responsibilities of the position that are the most important to get the job done • Manage execution of customer orders o Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed o Ensure orders are efficiently executed through “linking” of multiple orders o Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage o Communicate timely by email, telephone and CRM with PARS staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate o Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documents o Create tasks and follow through to maintain accurate time sensitive notes o Ensure compliance with PARS policies and procedures o Ensure adherence to applicable DOT regulations and Federal, State and Local laws • In managers absence or through managers direction calculate and offer flat fees on orders by way of emailing the bid sheet to all ICs • Manage Storage Facility (where applicable) o Manage on a daily basis the storage vehicle facility location - numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verifications • Checking vehicle in and out o Reviewing vehicles and noting damage & issues o Taking inventory of any items left in vehicle • Moving vehicle in and out of lot o Bring vehicle into secure lot when Drivers drop them off o Bring vehicle out of lot and having them stage for Drivers to pickup • Inventory o Accounting all cars are on the lot o Ensuring vehicle are starting and communicating issue to our HQ to have them address before they are reactivated. ORGANIZATIONAL COMPETENCIES The behaviors required to be effective in the position • Adhere to organizational goals and objectives • Demonstrate open, effective communication and teamwork • Customer focus • Act with integrity and professionalism • Work to maintain quality standards • Balance client requirements with company policies and operational procedures JOB COMPETENCIES The knowledge, skills and abilities for satisfactory performance of the position • Ability to learn and utilize all PARS systems and equipment and any updates/upgrades. • Provide outstanding customer service and up to date information to keep customers informed of developments • Monitor and manage team dashboard and complete tasks to keep orders moving • Demonstrate the ability to manage time effectively and follow through to completion • Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements • This position is on-site IDEAL REQUIREMENTS Education: • High School Diploma Skills: • Comfortable working in a fast-paced office environment while multi-tasking, being detail oriented, and sensitive to communicating accurate information (both verbal and written) • Manage several concurrent projects with high attention to detail and accuracy • Enjoy being part of a cooperative and considerate team • Advanced computer skills • Possess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness and a sound work ethic Skills CRM, Customer support, dispatch, inbound call, outbound calls, data entry, spreadsheets, call center, logistics, scheduling coordinating Top Skills Details CRM,Customer support,dispatch,inbound call,outbound calls Additional Skills & Qualifications +Fast paced environment. Similar to the Outside Operations role, they will have to be comfortable talking to their independent contractors (truck drivers) to assign orders, and serve as a their main point of contact. +HAS TO BE OKAY going on-site once they find/open their physical location in north LV Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Upland,CA. Application Deadline This position is anticipated to close on Mar 14, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.