MAJOR RESPONSIBILITIES

Acts as a resource and role model to department staff on training/orientation, and day-to-day work direction. Monitors department productivity, staffing levels, and directs effort and/or guidance on more complex issues. Assists in the investigation of procedure, process, and/or performance failures aiding in resolution. Reviews and reports discrepancies to leadership. Documents appropriate information for quality assurance/improvement according to established protocol.  Assists with Human Resource responsibilities, which may include interviewing and selection of new staff, staff development, and resolution of teammate general concerns.  Assists in interpreting department policies / procedures and advises and updates department staff on procedural changes. Maintains constructive and effective communication to enhance department performance.  Performs all duties related to courier and dispatch roles to ensure department staffing levels are maintained.   Collaborates with internal and external customers to coordinate and validate business rules and execute new account implementations.  Oversees the logistics database systems for proper functionality and utilization. Utilizes data for route design or adjustments to business changes. Provides administrative support to department leadership related to data spreadsheets, route sheet reviews, and correction of inaccurate data. Reviews, edits, and updates logistics hospital schedule on an ongoing basis. Assists with reporting of data for logistics key responsibility areas and metrics review.  

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

License/Registration/Certification Required: Valid Driver’s License

Education Required: Associate degree or equivalent experience.

Experience Required: Typically requires 2 years of dispatch, courier or administrative experience.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Demonstrates ability to direct and lead a group of staff on department daily activities Excellent communication skills Basic computer skills including experience using computer software applications Ability to work in a fast-paced environment and the ability to handle multiple tasks simultaneously under general direction Demonstrated customer service skills to interfaces with internal and external customers Demonstrates a willingness to work a flexible schedule, which may include working an alternative site or shift assignment 

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Operates all equipment necessary to perform job functions Frequently lifts 20lbs. Occasionally lifts up to 50lbs. Must be able to sit, stand, bend, and walk the majority of the workday May be exposed to biological and/or chemical agents Must be able to drive in inclement weather 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.