**Date Posted:** 2024-10-07 **Country:** United States of America **Location:** OT541: TFP - Florence, SC 1500 Otis Way, Florence, SC, 29501 USA As a Logistics Technician, your responsibilities include answering phone calls, online chats, and emails from customers interested in renting or buying elevator tooling. You will be responsible for handing miscellaneous orders from the start to finish. Will process orders in the queue, build orders to meet customer’s request, ship to customer by creating the BOL, and key in financial information into the Tool Facility billing system. RESPONSIBILITIES: This position will provide support for a variety of Tool Facility customers and office procedures. The position will play a crucial role in record keeping, running reports and keying in financial information to close orders. You may also need to perform other duties as required or assigned. + Place Orders + Handle arrangements for shipment of product and working with Customs + Answer phones providing feedback to customers as requested + Perform data entry to close out orders + Run Monthly Billing reports + Shipping and Receiving duties + Financial record keeping + Uses inventory control system + Runs/Communicates reports to field offices + Ability to learn products, multiple systems and customer portals + Maintain accurate work Instructions as customer requirements or processes change **QUALIFICATIONS / EDUCATION / EXPERIENCE:** + High School Diploma or preferred associate degree in accounting, business, finance or Customer Relationship Management + Have general automotive/elevator parts knowledge + Have good organizational skills + Maintain a positive and professional demeanor + Ability to handle complaints regarding unpleasant situations or conflicts + Ability to multi-task with attention to detail + Proficiency in Microsoft Database, Excel, IOS If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! **_Otis is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** _To request an accommodation in completing an employment application due to a special need or a disability, please contact us at_ _careers@otis.com_ _._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.