A top employer in the mortgage industry is looking for a Loss Mitigation Supervisor (Underwriting) to join their team. This role will focus on overseeing the underwriting process for loss mitigation, ensuring compliance with guidelines, and providing leadership to a team of underwriters. The ideal candidate will have a strong background in loss mitigation underwriting, particularly with GSE and liquidation processes, and will be responsible for quality control, coaching, and managing performance metrics.

Some responsibilities of the Loss Mitigation Supervisor will include but are not limited to:
· Monitoring metrics to maximize productivity, efficiency, investor compliance, and service levels for areas under supervision.
· Hiring, training, coaching, and managing team members, including addressing performance issues and conducting disciplinary actions when necessary.
· Performing quality control and audit reviews on loans, including all income/expense calculations, to ensure compliance with agreed-upon standards and state and investor guidelines.
· Providing coaching, guidance, and recognition to reports on all FHA-insured loan workouts and reviewing work to ensure solid business decisions are made in underwriting modifications and in reconciling and settling accounts.
· Analyzing escalated accounts for compliance and exceptions to modification program guidelines.
· Participating in calls with clients and homeowners to discuss topics and issues related to loss mitigation.
· Providing weekly productivity reports and status updates, remediating action items to ensure loss mitigation cases move through the decision process in a timely manner and in accordance with regulations and guidelines.
· Managing and controlling the loss mitigation general ledger, reviewing all invoices input by Specialists, and reconciling TBB2 against payment of title policy invoices.
· Reviewing files requested by internal and external auditors and responding to audit findings by preparing formal responses and ensuring remediation of noted issues.
· Developing and delivering training that encompasses changes, improvements, and other information related to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices.
· Role modeling patience and professionalism when interacting with consumers via phone, email, or letter.

LOCATION/TRAVEL:
· Onsite in San Diego with a hybrid model (2 or 3 days per week) as signers are needed in the office.

SCHEDULE:
· Monday - Friday
· Start time between 7:30 AM - 8:30 AM PST (some flexibility available).

IMPORTANT TO NOTE:
· 10% companywide reporting and audits
· 40% team production and performance reporting and audits
· 30% approvals
· 20% individual team member coaching and performance audits

COMPANY/POSITION HIGHLIGHTS:
This mortgage company is very stable and has a wonderful culture, competitive compensation, and an excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD, and a 401(k) with employer match.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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