Menomonee Falls, Wisconsin, USA
1 day ago
Loss Prevention Hospitality Officer II

Shift: 2nd Shift (3pm - 11pm)

About the Role

Kohl’s Corporate Security Officers are responsible for the safety and security of our most important assets, our people. Our Officers are talented professionals that are the face of our Loss Prevention department in the Corporate buildings.

What You’ll Do

Provide Customer Service and Professional Security for Our Associates, Vendors, and Visitors

Create personalized connections with associates, vendors, and visitors

Be comfortable being in a visible station that interacts with associates, vendors, and visitors on a regular basis

Maintain professionalism, discretion, and confidentiality

Interfaces with associates of all backgrounds and titles up to and through Executive level

Ensures the Safety and Security of all Corporate Buildings and Parking Lots

Respond to and decision alarm activities for both burglar and fire systems

Document and follow-up on investigations via camera systems and other Loss Prevention related computer systems

Partner with Remote Operations Center leadership team to proactively identify and mitigate threats to Kohl’s

Ensure only authorized individuals enter our facilities by monitoring Lenel access control system

Monitor entrances, sensitive areas, and parking lots by monitoring our Genetec video management system 

Communicate safety issues to facilities management and/or Loss Prevention management

Maintain knowledge of building evacuations and severe weather procedures

Respond to accidents, medical emergencies, and critical incidents

Infrequently will provide stand-by guard service to events held at the Corporate building

Infrequently will provide guard coverage for multiple Corporate locations and assets 

System Operations

Proficient with Lenel (access control) & Genetec (video)

Support the Remote Operations Center on critical incident video review that includes complex theft events and sensitive HR/AR/Legal issues

Respond to system generated issues (turnstile alarms, building access) remotely or onsite

Navigate Corporate Security workflow as assigned by Lead Corporate Security Officer

Maintain knowledge of alarm zones throughout facilities

What Skills You Have

Required

Proficient in using Google Suite products

Effective written and verbal communication skills

Adaptability to change

Able to receive positive and negative feedback as well as coaching

Work well in a fast paced environment while having a strong sense of urgency

Ability to prioritize and execute competing demands

Able to use a vehicle battery jump start unit

High School Diploma

Valid Driver’s License

Preferred

Ability to lift up to 25 lbs

Ability to stand/or walk for long periods of time

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