Loss Prevention Manager 

MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.

Job Summary: 

 The Loss Prevention Manager is responsible for managing a team of Loss Prevention (LP) Coordinators and the Loss Prevention program. They also support the audit and compliance procedures and efforts to safeguard company and client assets, prevent and minimize theft, and reduce shortages and fraud.

Essential Job Functions: 

·        Leads and manages a team of LP Coordinators – sets goals, provides guidance and support.

·        Develops and implements strategies to achieve Loss Prevention program and team goals.

·        Serves as SharePoint administrator for the program, manages document control processes, including writing, updating, and ensuring compliance with SOPs, policies, and other relevant documentation.

·        Analyzes and interprets program performance to determine client Service Level Agreement (SLA) compliance and Expected Business Results (EBR) attainment. 

·        Ensures program compliance and conducts program audits to maintain adherence to company policies and regulatory requirements.

·        Engages, consults and collaborates with clients, field team, other departments (Manager level and above) and third-party business partners/service providers to identify business needs, address program issues and needs, and develop forward-looking solutions. 

·        Provides senior leadership and clients with proactive recommendations for program improvements.

·        Establishes and sustains relationships with clients, leadership, field teams, and key stakeholders. 

·        Directs assigned projects and areas of responsibility through day-to-day operations. This includes management of program business projects as well as routine operational activities.

·        Ensures proper operations are designed and implemented for asset management and protection, inclusive of data analysis and reporting, investigations and incident response, and ongoing support and continuous improvement.

·        Responsible for LP Communications - implementing, reviewing, and launching internal and client communications.

·        Responsible for staying up to date with industry best practices, emerging technologies, and evolving threats.

·        Responsible for business functions /discipline/compliance with fiduciary impact below $1M.
 

Required Knowledge, Skills and Abilities: 

·        Strong working knowledge of reporting, documentation management, and skills in Microsoft 365, Salesforce, Tableau, etc

·        Critical thinker with excellent problem-solving skills, strong business acumen and judgement.

·        Proven and demonstrated experience with strong relationship building skills and dispute resolution.

·        Demonstrated operational knowledge with a focus on client specific needs

·        Ability to operate in high-pace environment

·        Exceptional written and oral communication and presentation skills
 

Job Requirements: 

·        Bachelor ‘s Degree or equivalent work experience preferred

·        5+ years’ experience in retail management (big box or multi-unit retail, preferred)

·        2+ years’ experience in Operations Management or similar role.

·        This position is based in Alpharetta, GA at the MarketSource corporate office.

·        Will require occasional travel.