About The RoleReporting to Sr. Manager, Retail and Sales Asset Protection, the Asset Protection Specialist is an integral role in our retail stores. With key responsibilities including security, Asset Protection, and general wellbeing of facilities, employees, and clients, as well as overlooking operational functions and inventory control.

What You Get To Do Everyday

Support safety and security processes and procedures, including business continuity plans

Utilize CCTV to review video for safety and investigations and bring internal and external cases to closure

Help lead weekly inventory cycle count and partner with inventory operations to reconcile inventory variances

Conduct daily/weekly/monthly audits, to ensure shortage control, safety, and all other Asset Protection policies and procedures are adhered to

Responsible for physical security of the building as a key holder, including off hour alarm response

Help train current and new team members on AP  processes and systems and to ensure proper compliance; Train and guide new hires during onboarding

Work closely with the entire store team at The RealReal to help support total business needs and Asset Protection initiatives

Collaborate with store management to help support business needs and achieve store objectives 

Investigate industry trends, understand market conditions, and develop AP strategies to stay ahead of the competition

Identify internal and external theft incidents and properly document

What You Bring To The Role

Minimum Requirements:

1+ year of Asset Protection or Security experience

Strong understanding of physical security including CCTV, EAS, alarms, access control, and lock and key

Ability to work well with all levels of management within the company

Ability to work with minimal supervision and be a self-starter

Ability to adapt to shifting priorities 

Strong oral and written communication skills

Proven ability to work will within a team

Ability to stand for up to 8 hours at a time 

A customer-focused mindset with a drive to provide a warm and welcoming environment

Open availability to work nights, weekends, and holidays as needed 

Ability to respond to alarm company calls and be available after hours as needed

Preferred Requirements:

1+ year of Asset Protection or Security experience in a Retail store setting

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

State of the art, climate-controlled warehouse facility

Find out more about our Benefits here.

The expected hourly rate for this role is 20.00-25.07. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.