Summary
Supervises teams responsible for installations, modifications, repairs, maintenance of voice, data and video cabling systems under direction and supervision of Engagement manager. Works with Engagement Manager to help develop the team, including training new technicians on industry cabling standards. Assist in scheduling and provide QC in the field balancing AM and PM work schedules as needed. Performs job walks as needed to assist pre-sales in developing SOWs and BOMs. Manages tools and materials.
Essential Duties and Responsibilities
Provides team leadership and assists Operations Managers as needed with employee assessments, feedback, and local requirements.
Works with Project and Operations Managers to manage day-to-day planning, operation and problem-solving to ensure teams meet required level of service.
Participates in scheduling and kick off meetings.
Leads team to perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
Conducts quality control inspections to ensure all cabling and safety standards are being met.
Supervises work in retrofit and new construction environments.
Attends/conducts training and safety meetings as well as operation meetings.
Maintains and references industry standards including ANSI, EIA/TIA, and local BICSI and National Electric Code.
Works closely with the Engagement manager to grow and develop the team. Helps to build a positive culture and assist in training new technicians on industry cabling standards.
Visits jobsites (AM and PM) to perform quality assurance and assists teams as needed. Occasionally performs as lead as necessary.
Performs job walks as needed and works with SA/SE to build a BOM and SOW.
Advises service delivery team to ensure successful implementation of solutions.
Manages Logicalis internal tools and ensure they are available and in good working order.
Keeps abreast of the latest solutions and services Logicalis offers.
Establishes relationships with clients by demonstrating strong listening skills.
Participates in regional and national events and regional team meetings.
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities
Supervises employees on field teams. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The requirements listed are representative of the knowledge, skills, and/or abilities required. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Associate degree in related area.
Experience / Technical Requirements
10 years cabling experience.
Proficient use of all Microsoft Office applications.
Certifications
Building Industry Consulting Service International (BICSI) Technician or similar certification.
Other Skills or Abilities
Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
Excellent time and prioritization management; multitasks to accommodate requests from multiple customers and Logicalis Account Executives.
Excellent problem solving, decision making, and analytical skills.
Ability to manage complex projects.
Ability to work extended hours including evening/weekend (overtime) as needed.
Ability to be regularly scheduled for on-call status if needed.
Must be able to work safely following company policy/procedures on safety.
Daily travel to work sites along with travel to out of-town work sites.
Ability to communicate technical concepts in a clear, easy-to-follow manner.
Ability to translate client requirements into appropriate technology solutions that meet customer business needs.
Ability to act quickly in changing environments.
Participates proactively in own career development.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift 50 and carry 30 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative).
As a condition of employment this role requires a valid Driver’s License which must always be maintained.
Salary Compensation Range: $60,596