Come join our premier casino resort and entertainment destination as our Player’s Club Manager! As the leader of Club M, our premier loyalty players' club, you will drive daily operations with precision and passion, ensuring your team upholds the highest standards of guest experience. The ideal candidate for this role is a strong leader who holds their team accountable while excelling in hiring, training, and mentoring to drive performance and success. If you’re highly organized, a master of scheduling, and bring dynamic energy—we want you to come join the Bold! Enjoy weekly pay, health benefits, and 401(k) starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!
Job Overview: The Manager, Club M Operations is responsible for managing the daily operations of Club M at Mystic Lake and Little Six Casinos, the Box Office, and Little Six retail space to ensure consistent, high quality guest experiences. This role is responsible for ensuring exceptional guest experience, executing on and off-site guest activations, partnering with other marketing and operational departments to drive guest loyalty.
Top Four Reasons Candidate Choose to Work with Us:
We have an awesome team environment. Working in an entertainment destination, every day is like hitting the jackpot. We are constantly evolving, striving for greater success and unstoppable growth. This position has the opportunity to make an impact on our enterprise providing memorable connections with those you mentor and meet. Our benefits! From on-site clinics, 401k match starting day one, paid parental leave, meal discounts, and So. Much. More!Job Requirements:
Bachelor’s degree in marketing, business, or related field and 3+ experience in event-planning or promotions OR 12+ years of equivalent experience. 3+ years of indirect or 2+ years of direct people leadership experience. Preference for having managed hourly team members in an operational setting. Experience with scheduling and onboarding highly desired. Experience in casino marketing/promotions preferred. Outstanding communication skills (verbal, written and presentation) with all levels of stakeholders. Strong technical acumen & experience working with and training others on multiple systems. Ability to manage time effectively, prioritize work and solve problems efficiently. Comfortable adapting to change in a fast-paced, dynamic, and ambiguous environment. Demonstrated ability to work collaboratively on cross-functional teams. Willingness and ability to challenge the status quo. This position requires regular work on nights and weekends.Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.
Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
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