The Loyalty Specialist, Delivery, your purpose is to deliver the projects on the Loyalty strategic roadmap in order to improve the Loyalty Customer and Colleague Experience. 

In this role, you will manage a number of projects across the loyalty team aligned with the business’ priorities. In doing so, you will improve Customer and Colleague NPS and reduce complaints. 

This position follows a hybrid model with a 4.5 day working week*.

Our teams work from our vibrant head office in Bradford for three days and remotely for a day and a half, Monday to Friday.

Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.

Applicants should live within a reasonable commuting distance of our office. 

Some of your responsibilities will include:

Manage project or workstream RAG status

Support with updates and messages through agreed governance meetings i.e. programme leadership, project steering groups and other divisional governance sessions

Improve the Loyalty Customer Journey and Experience

Work in collaboration with teams to ensure activities and the projects and delivered with the expected output for our customers

Deliver improvements to the More Card scheme for customers across the 3 key loyalty areas:

Ease of Use of the scheme

Generosity

Emotion / surprise and delight

Create a more rewarding Customer Loyalty proposition which in turn drives sales

Work to improve the efficiency with which Loyalty and Targeted Marketing campaigns are delivered for customers, including automating existing manual processes

Prioritise projects effectively based on their individual cost / benefit business case

Work within project budgets