UPMC Altoona Regional Health Services is hiring a full-time LPN – Call Center to answer all incoming phone calls in the call center and respond to patients with the physician’s answers. This role will work Monday – Friday 8:30a -5:00p. Upon completion of the training period, this position would have the option to work from home 50% of the time

Responsibilities:

Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions. Follows OSHA recommendations regarding housekeeping duties. Handles the emails from patients and the responses back from the providers. Documents appropriately. Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities. Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers. Gives patients complete information regarding any test or procedures being performed, including any preparation requirements. Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician. Handles incoming and outgoing faxes to and from facilities and pharmacies. Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.