**Description** **Introduction** Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an LPN today with Work from Home. **Benefits** NCCM, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Come join our team as an LPN. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! **Job Summary and Qualifications** The Licensed Practical Nurse/Licensed Vocational Nurse (LVN/LPN) delivers high quality, patient-centered care by performing a variety of delegated basic patient care services. In collaboration with the RN and other members of the care team, the LPN/LVN provides individualized, comprehensive care consistent with the scope and standards of the specialty. Identifies care compliance and/or knowledge deficits; delivers appropriate, evidence-based information pertaining to medical conditions, procedures and services; provides guidance to applicable resources **DUTIES AND RESPONSIBILITIES** + Performs all components of call processing for inbound and outbound contacts; Ensures complete, timely and accurate documentation of call handling in applicable system(s) + Utilizes approved forms, files, protocols and systems for intake and delivery to support clinical material provided + Able to identify emergent clinical concerns and promote safe outcomes under the direction of a Registered Nurse + Escalates calls to an RN warranting comprehensive assessments/ clinical triage + Demonstrates effective time management skills in all aspects in their role as LPN within NCCM + Assists with Intake Orders and process for follow-up; provides clarification with provider as needed + Assists with referrals/appointments + Speaks with customers, patients and stakeholders in a pleasant and professional tone; demonstrates superior customer service + Preserves caller’s autonomy, dignity and rights + Receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open-minded + Maintains confidentiality and HIPAA compliance on all internal and external channels + Ensures individual performance, productivity and quality standards are met + Functions within the scope of an LPN as defined by local, state and federal regulations/guidelines ; Adheres to NCCM clinical SOPs + Maintains positive work environment; Communicates appropriately and clearly with department leadership and co-workers; Escalates issues/concerns to Leadership as appropriate + Understands, supports and adheres to the NCCM vision and strategy + Suggests ideas for positive changes to department policies and procedures + Easily adapts to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods **DUTIES AND RESPONSIBILITIES** + Demonstrates and maintains previous level responsibilities + Goal-oriented, focused team player + Maintains positive working relationships and fosters cooperative work environment; Demonstrates ability to positively influence others; Finds and establishes win-win situations + Capable and available to provide floor and call/work flow implementation and support to LPN(s) as needed + Performs one-on-one feedback to meet clinical objectives as directed by leadership + Actively participates in meetings and engages in process development + Serves as a subject matter expert on policies and procedures, call handling and database software; Qualified to train and mentor LPNs + Able to facilitate crucial conversations at all levels and in all directions + Maintains professionalism in high-stress environment; ability to meet established deadlines as defined by leadership + Demonstrates a level of business acumen and maturity that would be reasonably expected for this mentor level position + Attends all site meetings as directed by leadership **KNOWLEDGE, SKILLS AND ABILITIES:** **Knowledge:** + Knowledge of basic operations related to the internet; Computer and software management + Knowledge of HIPAA policies and procedures + Knowledge of company mission, vision and values + Demonstrates knowledge and understanding of organizational and departmental policies, procedures and systems + Knowledge and compliance of standards set forth by Nurse Practice Act as defined by states of licensure **Skills:** + Demonstrates compassionate and caring manner with callers/patients + Excellent listening skills + Establishes and maintains a good rapport with customers, building trust and respect + Understands when to escalate, report, or voice issues and concerns + Communicates clearly and concisely both verbally and in writing + Demonstrates proper spelling, grammar and punctuation in all written communication + Multi-tasking (i.e. talking on the phone while reading and typing, using more than one application during calls, etc.) + PC skills – demonstrates proficiency in Microsoft Office applications and others as required + Able to work effectively with internal and external customers; Ability to work with culturally diverse, educationally diverse, illiterate, high risk populations and ESL patients (English is not primary language) + Able to address sensitive and adverse topics that may counter personal beliefs, to effectively deliver the most beneficial care to the patient + Demonstrates good judgement in handling situations not covered by written or verbal instructions. + Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately + Able to type at (or above) 35 words per minute + Holds self accountable for personal and professional growth and development + Communicates openly in all directions with patients, customers and co-workers **EDUCATION:** + Completion of an accredited Licensed Practical Nurse program and NCLEX exam **EXPERIENCE:** + Minimum of 1 year experience in a hospital or clinic setting (working in the role/title of an LPN) – Telehealth experience preferred **CERTIFICATE(s)/LICENSURE:** + Must possess and maintain a LPN licensure in state of residence; Other state licensures may be required based on business needs and direction from site leadership. + Additional state licensures identified at time of hire, applications to be submitted within 120 days of employment + Additional requests for licensure as identified during employment, applications to be submitted within 45 days of request + Employee is responsible for licensure fees; company compensation available for costs incurred to meet business needs that are outside of required criteria for state of residence HCA Healthcare (Corporate) (https://careers.hcahealthcare.com/pages/corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled **resources and opportunities** to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and **career advancement opportunities** , every person has a solid foundation for success. Nashville is also home to our **Executive Development Program** , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our LPN opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.