***Up to a $10,000 LPN SIGN ON BONUS AVAILABLE WITH A 1-YEAR COMMITMENT***

 

Job Description

Job Title: Triage Phone Operator

Reports to: Triage Coordinator, Director of Practice Management

Purpose: The Triage Phone Operator’s purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member.

Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant

Job duties and responsibilities:

Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level Transfer calls to appropriate parties Schedule Appointments Adjust/Cancel existing patient appointments Interpret orders, print and distribute to necessary parties Handle medication refill requests Address patient complaints and issues, involving a supervisor/manager when needed Assist LPNs/MAs with call-backs and follow-ups Review consult notes Inputting documents for patient charts

 

Performance Requirements:

Knowledge of common medications Ability to problem solve and utilize critical thinking skills Exceptional computer and typing skills Knowledge of organization’s policies and procedures Excellent organizational and time management skills Outstanding verbal and written communication skills Ability to multi-task, prioritize and meet deadlines Willingness to be adaptable and flexible Teamwork is a must Knowledge of proper documentation guidelines Understanding of commonly used abbreviations Maintain confidentiality, HIPAA and compliance regulations & requirements Experience with EHR preferred CPR Certification is required (can be completed upon hire)