SUMMARY

Responsible for establishing and maintaining Genuine Customer Care, oversees and is accountable for the operation of the lumber yard, ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management and managing operating costs and shrinkage. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

To treat customers as guests with respect and courtesy while providing them with quick, friendly service. This includes greeting and acknowledge every customer, maintaining outstanding standards, solid product knowledge and all other components of Genuine Customer Care.Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.Control shrink, expenses and payroll.Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing and assortment in all departments; ensure selling floor is adequately stocked.Be aware of competition activities and report results; share information with supervisor and make appropriate price recommendations.Review department/store trends and recommended and initiate changes for maximizing goals and objectives.Ensure compliance with all laws, policies and procedures through regular store management and staff meetings, store walk through and audits, etc. Act as NFI's representative both within the store and within the community.Continually evaluate and react to performance issues.Train and develop store team in all aspects of the business; direct and monitor training and development for all store personnel.Ability to process information and merchandise through computer system and POS register system.Unloading trucksWork with special orders, customers, vendors and manufacturers.Make deliveriesAbility to communicate with Associates and guestsWork various hours...days, evening, weekends, and holidaysEnsure all Loss Prevention Policies and procedures are trained and followed by all Associates.Ensure all safety policies and procedures are trained and followed by all Associates.Any other responsibilities as assigned by supervisor. 

KEY ATTRIBUTES

Customer Service "A" PlayerLeadership skillsPeople/Communication skillsPassion for Lumber businessIntegrityProduct knowledgeStableOpen MindedComputer skillsOrganization/Prioritizing skillsDetail Minded

SUPERVISORY RESPONSIBILITIES

Directly supervises a varied number of Associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems. 

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED);One to three years related experience and/or training;Or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or Associates of organization.

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication, percentages and sales per associate hour)

CERTIFICATIONS, LICENSES, REGISTRATIONS

Class E Driver's License at some locations

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelSafety CutterPallet jackComputerUniform per store policyAssociates may be required to use standard equipment including, but not limited to,Power jackDepartment specific equipmentTwo ton flatbed truckPickup truck 

PHYSICAL DEMANDS 

       Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 30 pounds       

       Frequently (Between 1/3 to 2/3 of the time)

Overhead liftingClimbBalanceLift and/or move up to 50 pounds              

       Occasionally (Less than 1/3 of the time)

SitCrawlSmellLift and/or move up to 100 pounds 

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors 

WORK ENVIRONMENT 

 Occasionally

Fumes or Airborne particlesExposure to moving mechanical partsRisk of electrical shockChemicals while cleaning

Noise Level

Moderate in most areasHigh in areas with lumber processing equipment

BENEFITS (eligibility based on full-time/part-time status)

Medical, Dental, and Vision InsuranceFlexible Spending Accounts (Medical and Dependent Care)Life InsuranceVoluntary BenefitsPaid Time OffRetirement PlansEmployee Assistance Program

 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location