THE JOB:

The Luxury Experience Manager at The Cosmopolitan is responsible for establishing and developing relationships with qualifying luxury guests and leveraging expertise and property amenities to drive incremental Hotel revenue. All duties are performed in accordance with department and property policies, practices and procedures.

THE DAY-TO-DAY:

Generate calls to qualifying luxury guests and achieve the conversion percentage goal for future reservations.Manage Luxury Experience guest requests such as reservations, hotel registration, concierge requests, general planning and creating itineraries, as well as owning all complaints, resolving issues immediately and following up to ensure guests’ satisfaction.Exercise discretion and independent judgment when evaluating guest activity, frequency of stay and total spend, in order to assist guests with potential upgrades, room revisions and preferred rates for future reservations.Develop collaborative relationships and synergy with all support departments such as casino marketing, convention sales & services, facilities, security, housekeeping, front services, pool, front office, F&B, and executive offices.Be and stay knowledgeable on all dining and entertainment venues in the area including but not limited to casino marketing events, restaurants, golf courses, spas, nightclubs, and tours in order to personalize recommendations for guests.Supports departmental strategies for guest service, team cooperation, financial responsibility and asset management.

THE RIGHT CANDIDATE WILL HAVE:

3+ Years of Prior Relevant Experience in Casino Marketing/Executive Hosting, VIP Services Management or Hotel Management experience.Bachelor's Degree or equivalent experience.Working knowledge of various related systems and programs, such as LMS.Experience working in a similar luxury resort setting.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining room.Free parking on and off-shift.Health & Income Protection benefits (for eligible employees).Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!