LV/MV Spare parts Order Handling SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is: #LI-HybridThis role is contributing to the Electrification Services division in San Luis Potosi.You will be mainly accountable for:•Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.•Focusing on achievement of defined targets, including requested on-time delivery.•Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.•Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.•Ensure spare parts reception in our warehouse and/or manufacturing site, coordinating deliveries to the end customer.

Qualifications for the role

Bachelors degree in Electrical, Electro-Mechanical engineering.2+ Years experience working with LV & MV products required.POs handling and coordination of material receipt and delivery.SAP proficiency.Advanced English.

What's in it for you?Coaching and mentoring from senior leaders and colleaguesGet motivated by continuous improvement in what we do and how we do it, bring your know-how.Be yourself: join one or many of our Employee Resource Groups and make a difference!BenefitsPaid and Unpaid leave opportunitiesLife insuranceAccident insuranceRetirement planWellbeing programDental insurance Flex days Employee Assistance Program (PAE) Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory