M365 Administrator
Kaufmann Mercantile
M365 Administrator
The Organization
We help society’s foundational institutions—healthcare and higher education—to achieve their full potential in service to others.
We are our clients’ trusted partners in ever-changing times. For nearly 40 years, Kaufman Hall has provided independent, objective insights grounded in sound data and analysis to help clients fulfill their missions, achieve their goals, and tackle their toughest problems.
Kaufman Hall provides world-class management consulting in Strategy & Business Transformation, Financial Planning & Data Analytics, Treasury & Capital Markets, Mergers & Acquisitions, Revenue & Operations Improvement (previously Performance Improvement).
At Kaufman Hall, we believe that sustained success is never an accident. It is the result of sound decision making, based on data-driven analysis and disciplined thinking, and guided by the fundamental principles of corporate finance.
The Position
Kaufman, Hall & Associates, LLC, is seeking an M365 Administrator. The main responsibilities of this role are as follows:Perform troubleshooting, research and documentation of incidents and problemsUse ticketing system to properly document and escalate issues as reportedIdentify and report status of critical incidents and problems to IT leadershipCorrective and preventative maintenance support to identify and correct performance and implementation failures, faults or defaults that impair system and equipment performance and functionalityProvide high level technical support remotely for hardware and softwareQualifications3-5 years IT experienceMust have extensive knowledge of endpoints and cloud services including M365, Teams Premium, Windows 10 & 11 Pro & Enterprise, Windows Server, Android and iOS operating systemsProficient understanding of networks protocols, networking in the public cloud best practices, Azure Landing Zone, etc. Guidance on Azure B2B, multi-tenant management and separation for several areas of the business Experience working with virtualization platforms: Microsoft Hyper-V, VMWare and Windows Clustering Experience administering M365, Teams Premium, Exchange Hybrid, Entra ID, Intune MDM, SCCM CMG and co-management with Intune, and SharePoint Online Experience and deployment success with M365 Defender, M365 Purview, Azure ATP, and Power Automate & Power Platform Experience with SharePoint Online information barriers, sensitivity labels and segmenting in SharePoint Online and OneDrive Industry certifications desired: MCSE, VCP, NCDA or NCIE, etc.Experience with DR/BC and/or application migrations tools such as Veeam and M365 Backup (Preview)Hands on working knowledge of networking hardware, communications, and cloud solutionsExcellent organizational, interpersonal, and communication skillsFlexibility to handle varying workload and multiple projectsAbility to self-educate on current and upcoming technology trends Strong customer service and problem-solving mindset, a good listener, and a team playerApplicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Kaufman Hall (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)Education - BS degree in Computer Science or similar filed, or equivalent practical experience
Physical Requirements Must be able to perform essential duties satisfactorily with reasonable accommodationsWork is generally done sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive readingWork EnvironmentTravel Required: Occasional 0-10% (to the Skokie Office)The role is based in Chicago, HybridWork is regularly performed in a combination of home office and office, and routinely uses standard office equipmentKaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual and also perceived or assumed protected group status as defined by law of an individual or that individual’s associates or relatives. Our policies and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status.
The Organization
We help society’s foundational institutions—healthcare and higher education—to achieve their full potential in service to others.
We are our clients’ trusted partners in ever-changing times. For nearly 40 years, Kaufman Hall has provided independent, objective insights grounded in sound data and analysis to help clients fulfill their missions, achieve their goals, and tackle their toughest problems.
Kaufman Hall provides world-class management consulting in Strategy & Business Transformation, Financial Planning & Data Analytics, Treasury & Capital Markets, Mergers & Acquisitions, Revenue & Operations Improvement (previously Performance Improvement).
At Kaufman Hall, we believe that sustained success is never an accident. It is the result of sound decision making, based on data-driven analysis and disciplined thinking, and guided by the fundamental principles of corporate finance.
The Position
Kaufman, Hall & Associates, LLC, is seeking an M365 Administrator. The main responsibilities of this role are as follows:Perform troubleshooting, research and documentation of incidents and problemsUse ticketing system to properly document and escalate issues as reportedIdentify and report status of critical incidents and problems to IT leadershipCorrective and preventative maintenance support to identify and correct performance and implementation failures, faults or defaults that impair system and equipment performance and functionalityProvide high level technical support remotely for hardware and softwareQualifications3-5 years IT experienceMust have extensive knowledge of endpoints and cloud services including M365, Teams Premium, Windows 10 & 11 Pro & Enterprise, Windows Server, Android and iOS operating systemsProficient understanding of networks protocols, networking in the public cloud best practices, Azure Landing Zone, etc. Guidance on Azure B2B, multi-tenant management and separation for several areas of the business Experience working with virtualization platforms: Microsoft Hyper-V, VMWare and Windows Clustering Experience administering M365, Teams Premium, Exchange Hybrid, Entra ID, Intune MDM, SCCM CMG and co-management with Intune, and SharePoint Online Experience and deployment success with M365 Defender, M365 Purview, Azure ATP, and Power Automate & Power Platform Experience with SharePoint Online information barriers, sensitivity labels and segmenting in SharePoint Online and OneDrive Industry certifications desired: MCSE, VCP, NCDA or NCIE, etc.Experience with DR/BC and/or application migrations tools such as Veeam and M365 Backup (Preview)Hands on working knowledge of networking hardware, communications, and cloud solutionsExcellent organizational, interpersonal, and communication skillsFlexibility to handle varying workload and multiple projectsAbility to self-educate on current and upcoming technology trends Strong customer service and problem-solving mindset, a good listener, and a team playerApplicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Kaufman Hall (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)Education - BS degree in Computer Science or similar filed, or equivalent practical experience
Physical Requirements Must be able to perform essential duties satisfactorily with reasonable accommodationsWork is generally done sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive readingWork EnvironmentTravel Required: Occasional 0-10% (to the Skokie Office)The role is based in Chicago, HybridWork is regularly performed in a combination of home office and office, and routinely uses standard office equipmentKaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual and also perceived or assumed protected group status as defined by law of an individual or that individual’s associates or relatives. Our policies and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status.
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