Under general supervision maintains integrity of the operating system environment.  Performs systems installation software upgrades including planning/scheduling testing and coordination.  Coordinates disk space planning and management.  Maintains growth statistics space forecasts software and hardware inventories.  Monitors and maintains continuity with system software licensing and maintenance agreements.  Provides recommendations regarding hardware and system software planning and budgeting.  Maintains production change control schedule and participates in change control. Provides implementation support for server hardware including operating systems       virtualization Active Directory Group Policy TCP/IP/DHCP/DNS IIS SQL Exchange and advanced support.  Provides assigned on call support during nightly on call rotation and upon escalation.

PREFERRED SKILLS:
Experience working directly with end-users/customers to troubleshoot technical issues related to Microsoft 365 products, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint and Microsoft OneDrive.
Experience supporting and troubleshooting email end user issues related to Outlook, M365, Outlook Web, Mobile Devices, permissions, mail flow, calendars and distribution lists and fulfilling associated email service requests.
Experience configuring/supporting Microsoft 365 products, including AD Connect, Exchange, Teams, SharePoint and OneDrive in a security focused environment.
Follow best practices and established procedures for maintaining OS, network, and hardware related security to include antivirus, firewall rules, least privilege NTFS/share permissions, and installation of security updates for the operating system and associated hardware.
Proactive in creating and maintaining server and infrastructure documentation including detailed information of server and network configurations, application installations, and problems/resolution for future reference.

Performs project analysis/implementation/support.Performs rotating and supplemental on-call.Plans and analyzes project budgets. Implements systems.Performs System support.Performs Technical Services administration/maintenance of assigned servers.Performs server hardware maintenance. Performs application level support.

In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $29.54 - $47.26 Hourly

MINIMUM REQUIREMENTS

Education: Bachelor’s Degree in Computer Science or related field required
Experience: 0 - 3 years relevant experience required. Relevant experience may be considered in lieu of a degree.
Licensure: None required

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.