*Must have reliable transportation.

MAIN FUNCTION: Provides clinical support and training to support GFP RN Quality Manger.

Quality Control –

·         Work with practice management to ensure all staff members are trained on proper procedures and follow applicable rules for in office testing and specimen collection

·         Routinely inspect offices, equipment, and associated documentation to ensure compliance with applicable rules.

·         Makes recommendations to RN Quality manager and Practice Managers regarding corrective actions.

·         Make recommendations to RN Quality Manager regarding internal policies and procedures for in office testing and specimen collection.

·         Travel to GFP offices and help complete Quality Audit Log Checks in offices.

·         Assist with training of new staff in proper Quality Controls on point of care testing.

·         Ensure that Quality Controls and medication sample logs are completed in offices; work with Practice Manager to assign staff to assist if needed.

Training Coordinator –

·         Facilitates training and orientation of new staff members on office policies and procedures, proper use of equipment and in office testing requirements.

·         Provides remedial training to staff members as needed.

·         Coordinate training of student Medical Assistants during clinical externships

·         Provide active support in onboarding of MAs in their office.

·         Facilitate training of staff on new point of care testing, equipment or workflow

·         Assists RN Quality Manager in developing and implementing clinical workflows for assigned offices.

·         Assist RN Quality Manager with completing all clinical competencies and other trainings, including point of care testing.

·         Bring forward any clinical obstacles and safety concerns to RN Quality Manager.

·         Organize Quarterly meetings for office preceptors.

Provides administrative support to RN Quality Manager –

·         Maintain database for staff certifications.

·         Assist RN Quality Manager with keeping HealthStream’s up to date and run reports.

·         Ensures the timely preparation and distribution of training materials for staff.

·         Communicates with employees, customers, and other individuals to answer questions, disseminate, or explain information, take orders, and address complaints.

·         Demonstrates willingness to learn data collection from Meditech reports or other vendor software.

·         Always maintains and preserves the confidentiality of records in accordance with departmental and Hospital policy. Demonstrates awareness of HIPAA regulations as they relate to protected healthcare information.

EDUCATION:

·         High School Diploma or GED required.

·         Current BLS certification required.

·         MA certification required.

·         Strong knowledge of medical terminology required. 

·         Graduation from accredited MA school or equivalent preferred.

EXPERIENCE:

Primary Care & Specialty Care preferred. Strong knowledge of Athena EMR system. Phlebotomy experience.