Insight Global is looking for a Mac Engineer to join the client services and help desk team at one of the top museums in New York. This team of 10 interacts heavily with internal end-users and has a fast-paced day to day. This engineer will be responsible for providing desk-side and remote support for 400 MAC users alongside one other engineer. This client is using Web Help Desk ticketing system, averaging approximately 10 tickets per day. This engineer is expected to have expertise within all Mac and iOS softwares, providing support for MAC laptops, desktops, iPhones, and iPads. He/she will travel once a week to their Soho or Long Island City secondary locations to execute deployments and upgrades of MAC products. He/she will be responsible for MacOS and iOS provisioning processes, and will assist in managing the life cycle of desktop management systems in the production environment. He/she will be interacting with C-level executives on a daily basis, so professionalism and excellent customer service skills are crucial. This individual will be supporting a short term 2-3 month exhibition that requires additional hands on IT support in the museum.

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