About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Macys Support L2
Grade: 08
Location: Belgrade, Serbia

Position Summary & Key Areas of Responsibility:

Dispatch Avoidance:

Eliminate unnecessary dispatches through remote resolution and business rule improvements.

Implement actions to reduce workorders and optimize dispatch rules.

Update NEOS tickets and work orders with any and all needed information - monitoring and reviewing the 3rd party vendors and SD tickets

Investigate and document incident root cause and resolution

Develop sound understanding of IT operations and related applications and systems as well as business related processes and procedures

Take ownership and responsibility of an issue from start through to a successful resolution

Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedures

Allocates workload and provides feedback for improvement

Basic Qualifications: 

Knowledge and experience working with hardware equipment

Ability to utilize the applications for support, reporting and documentation

Advanced computer skills

Preferable knowledge of IT networks

Knowledge of Macy's US environment

Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.

Ability to handle constantly changing flow of traffic; remain productive during slow times, multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Fluent English (both written and verbal communication)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”