MAHP Operations Coordinator **Medical Associates** 1 Positions ID: oIchvfwq Posted On 02/06/2025 **Job Overview** **Description** Medical Associates Health Plans is hiring an **Operations Coordinator** to support our Member Services team! This position will provide ongoing education to staff, assist with day-to-day operations within the department and ensure processes are compliant with state laws, employer contracts, policies and company procedures. **Benefits Package Includes:** + Single or Family Health Insurance with discounted premium rates for wellness program participation. + 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing + Flexible Paid Time Off Program (24 days off/year) + Medical and Dependent Care Flex Spending Accounts + Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc. **Major Duties and Responsibilities:** + Assists with the growth and performance of the team. Assists in the selection/interviewing of new hires, assists in the training. Works with the Auditors, Trainer and Management team to provide ongoing education to staff and ensure resource material is available and up to date. Works with all related departments to ensure systems are configured correctly, authorizations and enrollment are appropriate, and benefits are communicated accurately. Assist in the evaluation and documentation of staff performance. + Identifies, monitors and manages the prioritization of daily tasks as required by the regulatory agencies and State laws to ensure processes are being addressed in the mandated time frames such as appeals, audits, etc. + Provide coordination support for day-to-day operations, working with the Manager to ensure effective prioritization and workflows for staff. Assist with establishing staff schedules. + Provide customer service to claimants, providers, pharmacies and clients in resolving customer issues according to plan policy. + Assist operational departments to ensure timely resolution of claims, enrollment and authorizations. + Complete all other projects and duties as assigned. **Knowledge and Skills:** Experience Three years to five years of similar or related experience. Education Equivalent to a high school education. Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Other Skills Insurance plan management program (AMYSIS). Proven leadership and training skills. Critical thinking and problem-solving skills. Familiar with State and Federal regulations. **Physical Aspects:** Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Reaching - Extending hand(s) and arm(s) in any direction. Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles. Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping - Applying pressure to an object with the fingers and palm. Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly. Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts. Vision - 20 / 40 or better in the best eye with or without correction. Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers. Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status. Please view Equal Employment Opportunity Posters provided by OFCCP here (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . Primary Contact 9878 Careers at Medical Associates , 563-584-4225 Phone Phone Phone Fax careers@mahealthcare.com Email True False True **Job Details** Categories Health Care Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1148 Job REQ # oIchvfwq \# Positions 1 Start Date 20250206 End Date 20250219 Featured Job TH Ad TH Comments **Similar Jobs** Lab Quality Coordinator MercyOne HR Assistant/HR Coordinator Medical Associates Residential Based SCL Program Coordinator Hills & Dales HCBS Program Coordinator Assist - Full time w 200 Hills & Dales Insurance and Billing Coordinator Express Employment Professionals Accreditation Regulatory Coordinator FT Days MercyOne Account Services Coordinator Great River Oral And Maxillofacial Surgery Mentor Coordinator Hillcrest Family Services Accounting Tech - MAHP Medical Associates Clinic Operations Lead I-Cardiac Cath Lab UnityPoint Health Finley Hospital **Share this Job** Medical Associates **About the Company** **_Our mission is to provide superior healthcare and an excellent patient experience._** Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association. In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years. Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 4155 Pennsylvania Ave in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.