General Information

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City Burbank, San Jose, Santa Clara, Sunnyvale State/Province California Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Monday, September 30, 2024 Working time Full-time Ref# 20034172 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 47,850 Annual Base Salary Maximum 50,000 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

The Mail and Processing Specialist is responsible for receiving, sorting, and delivering mail/packages to Xerox clients in accordance with SLA agreements to manage customer relations and optimize satisfaction.   

 

Primary Responsibilities:  

Support the efficient transfer of mail and maintain Xerox required reporting logs for billing information  Perform all aspects of mailing activities including but not limited to sorting, metering, folding, inserting, pickup, etc.)  Problem-solve issues to complete mail and package delivery on time Maintain appropriate supply inventory for mailing and packaging machines.  Responsible for delivering high standards of quality for the services provided.  Operate standard mail and processing equipment and perform Maintenace as required 

 

Skills and Requirements:   

Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.  Demonstrate business maturity and professionalism while working directly with customers daily.  Able to work with minimal oversight, maintaining a high attention to detail and organization.  Have basic computer skills for data entry including functional knowledge of Microsoft Office  Demonstrate superior time management skills and reliability.  Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.   

  

Education and Experience:  

High School Diploma or equivalent.    Experience in a customer service environment (minimum 1 year).  Training provided on mailroom and shipping responsibilities (prior experience is beneficial, but not required).  Experience with taking ownership of work while ensuring quality standards are met.  

 

Additional Benefits:  

Substantial growth opportunities for future career development within a supportive and collaborative company culture Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching Paid time off, plus holidays and personal days 


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