Mail Clerk I
UNCG
Posting Details Posting Details Requisition Number S2893 Position Number 003387 Position Classification Title Administrative Support Associate Functional Title Mail Clerk I Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit The Business Center is located in Moran Commons, Room 106 and is comprised of Spartan Mail, and the SpartanCard Center.
Spartan Mail is a US Postal Service Contract Postal Unit, providing retail postage options in addition to efficient processing and distribution of student, faculty, staff, departmental, bulk, and international mail to/through most courier companies. The SpartanCard Center provides an interactive campus ID Card that connects students to services utilizing a variety of technologies and allows both financial and access transactions. The SpartanCard can provide students, faculty, and staff a multitude of services ranging from serving as the official ID card of UNCG, checking out a library book, grabbing breakfast at the Dining Hall, and providing card access to restricted buildings. The SpartanCard Center is additionally responsible for managing and maintaining the Transact system, which provides campus with contactless, credential-based access and integrated payment options. Position Summary This position will be primarily responsible for: Receiving, sorting, and assigning incoming mail and packages from the U.S. Postal Service, UPS, FedEx, and other couriers Collecting outgoing mail and packages for mail service/courier pick-up Minimum Qualifications HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK. Additional Required Certifications, Licensures, and Certificates Valid, Unrestricted Driver’s License Preferred Qualifications High School Diploma or Equivalency; Or demonstrated possession of the competencies necessary to perform the work; Experience with and understanding of current tablet and/or handheld technology; Strong ability to communicate ideas and concepts clearly in an audience-appropriate manner Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references must be a current or previous supervisor. One (1) will also need to be Professional, in addition to the current or previous supervisor. Email Address Contact Phone Number Recruitment Range $33,684 – $35,456 Org #-Department Postal Services - 57603 Work Hours of Position 8 AM - 5 PM, M-F Number of Months per Year 12 Posting Requirements Job Family Administrative & Managerial Career Banded Title Administrative Support Associate Open Date 11/06/2024 Close Date 11/20/2024 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency 57 Key Responsibilities ________________________________________________________________________________________________________________________ Key Responsibility Mail/Package Handling, Assignment, & Delivery Essential Tasks Receive and sort all incoming mail and packages to be assigned and/or delivered to the correct customer Process mail daily that needs to be returned or forwarded Capture legible signatures for all student parcel pick-ups Adhere to safe loading, unloading and driving habits at all times Key Responsibility Teamwork Essential Tasks Works collaboratively with teammates assuring work is completed in order to meet customer needs and service requirements Maintain cleanliness of mail delivery vehicles and work area Key Responsibility Customer Service Essential Tasks Demonstrates the Campus Enterprises commitment to customer service at all times Help customers resolve issues related to postal services, using active listening to assess their needs Key Responsibility Front Counter Essential Tasks Assist Customers at the Front Counter with any purchases of stamps, packaging, or other retail needs through the POS register Answer questions about postage and student address format Manage Postal office telephone, as needed Accept departmental parcels from Faculty/Staff after confirming proper requisition requirements have been met Competency ________________________________________________________________________________________________________________________ Competency Communication - Verbal Competency Description Communicates routine and general information to staff, clients, and/or public about standard services, processes, and procedures using prescribed or established guidelines. Screens and directs clients /visitors to appropriate source. Competency Level Contributing Competency Communication - Written Competency Description Gathers readily available information from office records to draft e-mails, memos and other documents. Proofreads documents for grammar, spelling, punctuation, and basic formatting. Provides answers to requests for general information in written format. Competency Level Contributing Competency Office Technology Competency Description Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information. Operates and performs tasks to maintain equipment with a general understanding of its capabilities. Competency Level Contributing Competency Work Coordination Competency Description Coordinates tasks and establishes priorities in response to work flow of the office or work unit. Competency Level Contributing Competency Problem Solving Competency Description Identifies and recognizes problems that have established precedents and limited impact. Refers non-standard questions and problems to higher levels. Competency Level Contributing Competency Knowledge - Program Competency Description Understands general operation of functional unit, to include knowledge of staff and program responsibilities. Applies knowledge or reference material necessary to provide answers to “frequently asked questions”. Uses general knowledge of program procedures, methods and practices to refer clients to resources. Competency Level Contributing Competency Information/Records Administration Competency Description Uses established filing and data systems, functions, and/or procedures. Reviews data and information for completeness and accuracy using standard guidelines. Competency Level Contributing ADA Checklist ADA Checklist
Spartan Mail is a US Postal Service Contract Postal Unit, providing retail postage options in addition to efficient processing and distribution of student, faculty, staff, departmental, bulk, and international mail to/through most courier companies. The SpartanCard Center provides an interactive campus ID Card that connects students to services utilizing a variety of technologies and allows both financial and access transactions. The SpartanCard can provide students, faculty, and staff a multitude of services ranging from serving as the official ID card of UNCG, checking out a library book, grabbing breakfast at the Dining Hall, and providing card access to restricted buildings. The SpartanCard Center is additionally responsible for managing and maintaining the Transact system, which provides campus with contactless, credential-based access and integrated payment options. Position Summary This position will be primarily responsible for: Receiving, sorting, and assigning incoming mail and packages from the U.S. Postal Service, UPS, FedEx, and other couriers Collecting outgoing mail and packages for mail service/courier pick-up Minimum Qualifications HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK. Additional Required Certifications, Licensures, and Certificates Valid, Unrestricted Driver’s License Preferred Qualifications High School Diploma or Equivalency; Or demonstrated possession of the competencies necessary to perform the work; Experience with and understanding of current tablet and/or handheld technology; Strong ability to communicate ideas and concepts clearly in an audience-appropriate manner Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references must be a current or previous supervisor. One (1) will also need to be Professional, in addition to the current or previous supervisor. Email Address Contact Phone Number Recruitment Range $33,684 – $35,456 Org #-Department Postal Services - 57603 Work Hours of Position 8 AM - 5 PM, M-F Number of Months per Year 12 Posting Requirements Job Family Administrative & Managerial Career Banded Title Administrative Support Associate Open Date 11/06/2024 Close Date 11/20/2024 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency 57 Key Responsibilities ________________________________________________________________________________________________________________________ Key Responsibility Mail/Package Handling, Assignment, & Delivery Essential Tasks Receive and sort all incoming mail and packages to be assigned and/or delivered to the correct customer Process mail daily that needs to be returned or forwarded Capture legible signatures for all student parcel pick-ups Adhere to safe loading, unloading and driving habits at all times Key Responsibility Teamwork Essential Tasks Works collaboratively with teammates assuring work is completed in order to meet customer needs and service requirements Maintain cleanliness of mail delivery vehicles and work area Key Responsibility Customer Service Essential Tasks Demonstrates the Campus Enterprises commitment to customer service at all times Help customers resolve issues related to postal services, using active listening to assess their needs Key Responsibility Front Counter Essential Tasks Assist Customers at the Front Counter with any purchases of stamps, packaging, or other retail needs through the POS register Answer questions about postage and student address format Manage Postal office telephone, as needed Accept departmental parcels from Faculty/Staff after confirming proper requisition requirements have been met Competency ________________________________________________________________________________________________________________________ Competency Communication - Verbal Competency Description Communicates routine and general information to staff, clients, and/or public about standard services, processes, and procedures using prescribed or established guidelines. Screens and directs clients /visitors to appropriate source. Competency Level Contributing Competency Communication - Written Competency Description Gathers readily available information from office records to draft e-mails, memos and other documents. Proofreads documents for grammar, spelling, punctuation, and basic formatting. Provides answers to requests for general information in written format. Competency Level Contributing Competency Office Technology Competency Description Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information. Operates and performs tasks to maintain equipment with a general understanding of its capabilities. Competency Level Contributing Competency Work Coordination Competency Description Coordinates tasks and establishes priorities in response to work flow of the office or work unit. Competency Level Contributing Competency Problem Solving Competency Description Identifies and recognizes problems that have established precedents and limited impact. Refers non-standard questions and problems to higher levels. Competency Level Contributing Competency Knowledge - Program Competency Description Understands general operation of functional unit, to include knowledge of staff and program responsibilities. Applies knowledge or reference material necessary to provide answers to “frequently asked questions”. Uses general knowledge of program procedures, methods and practices to refer clients to resources. Competency Level Contributing Competency Information/Records Administration Competency Description Uses established filing and data systems, functions, and/or procedures. Reviews data and information for completeness and accuracy using standard guidelines. Competency Level Contributing ADA Checklist ADA Checklist
"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)
Physical Effort Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - F, Reading - F, Writing - O, Vision-Visual inspection - F, Hearing - F, Talking - F, Standing - C, Walking - F, Lifting-0-30 lbs. - F, Lifting-30-60 lbs. - O, Lifting-60-90 lbs. - R, Lifting-90 plus lbs. - R, Pushing/Pulling - F, Climbing-Stairs - O, Bending - F, Squatting - R, Reaching - F, Vision-Skilled Trades - F, Eye-hand coordination - F, Vision-Color Distinction - F, Vision-Preparing/Analyzing figures - F, Vision-Measuring/Assembling at distance close to eye - F Work Environment Driving - Car/Truck - O, Inside - C, Outside - O, Overtime - R Applicant Documents Required Documents Resume/CV List of References Optional Documents Cover Letter Reference Letter 1 Reference Letter 2 Reference Letter 3 Other Documents Other Documents 2 Other Documents 3 Posting Specific QuestionsRequired fields are indicated with an asterisk (*).
* Please tell us a little about yourself.(Open Ended Question)
* Can you please share a time that you made a mistake at work ~ what did you do and how did you handle it?(Open Ended Question)
* Can you please share an example of a time you had to handle a difficult situation in the workplace?(Open Ended Question)
Will you now or in the future require visa sponsorship for employment at the University of North Carolina in Greensboro?(Open Ended Question)
* Please indicate how you learned of the vacant position for which you are applying: UNCGjobsearch website Piedmont Triad Area Newspaper The Chronicle of Higher Education Inside Higher Ed Other professional journal / website NCWorks.gov UNC school system job board Personal Networking Facebook Twitter LinkedIn * If you selected "Other", please provide the name of the resource here.(Open Ended Question)
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