Overview Mail Document Associate Carrollton, TX (In-Office) The Community Choice Financial® Family of Brands is seeking a Mail Document Associate. The Mail Document Associate will provide essential support for the mailroom operations at Community Choice Financial’s Corporate Office in Carrollton, TX. This role focuses on processing inbound and outbound mail, maintaining organization within the mailroom, assisting with inventory, and ensuring accurate tracking of all correspondence. The Mail Document Admin will work closely with the Mail Document Supervisor to ensure smooth and efficient daily operations. Essential Responsibilities Mail Processing Receive, sort, and distribute incoming mail and packages. Prepare and process outgoing mail, including labeling, postage, and courier arrangements. Accurately log and track incoming and outgoing mail using established systems. Organization and Maintenance Maintain a clean and organized mailroom environment. Assist in monitoring mailroom supplies and notify the supervisor when items need replenishing. Operate and maintain mailroom equipment, such as postage meters and scanners, reporting issues as needed. Support and Communication Collaborate with team members to ensure mail is processed in a timely and efficient manner. Respond to basic inquiries about mail distribution or tracking from internal teams. Provide general support to the Mail Document Supervisor as needed. Compliance and Security Follow company policies and procedures for handling sensitive or confidential mail. Assist in implementing security measures, such as properly identifying and escalating suspicious packages or mail. Office and Administrative Support Provide front desk coverage, including greeting visitors, answering phones, and directing inquiries. Assist with basic administrative tasks such as filing, data entry, and document preparation. Support other departments with special projects or ad hoc tasks as assigned. Minimum Qualifications Key Qualifications and Skills: High school diploma or equivalent required. Previous experience in a mailroom, office, or administrative setting is a plus. Basic proficiency in Microsoft Office (Word, Excel, Outlook). Strong organizational skills and attention to detail. Ability to follow instructions and work as part of a team. Capable of lifting and carrying mail/packages up to 25 pounds. Effective communication skills and a customer-service-oriented mindset. Physical and Attendance Requirements: Regular in-person attendance is required. The role involves physical activities such as lifting, bending, and operating mailroom equipment. What We Offer Our Benefits Include* A comprehensive new hire training program designed to help set you up for success Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development Professional Development and Mentor Programs plus Ongoing Training Resources Multiple coverage levels for Medical, Dental, & Vision Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more Traditional 401(k) and Roth 401(k) with Company match Options for Flexible Spending Accounts and Health Savings Accounts Basic and AD&D Life Insurance Optional pet insurance Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment) Performance-based career advancement *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. Our Commitment to Diversity, Inclusion & Belonging Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential. Our Workplace Awards and Recognition We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023. About Us Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.