Job Purpose:  This office service position processes all incoming documents as well as outgoing. This position is responsible for sorting, distributing, and sending out all mail, and effectively communicating with customers and coworkers. This position reports to the Operations Manager.  

Reporting Relationships

This position reports to the Operations Manager.

 

Essential Job Functions:

Opening, sorting, stamping, and distributing all incoming mail. Printing, sorting, and distributing all documents received via fax or email. Folding, stuffing, and sending out all mail. Researching all returned mail and leaving notes in FMS (the software system) of the results. Scanning in all documents. Sending out packages via FedEx or UPS. Calling for maintenance on mail machines (such as folding, stuffing, and postage). Tracking envelopes and check stock to ensure enough is on hand. Collecting and tracking incoming documents from clients and their employees. Tracking all incoming documents and entering the counts into FMS. Work with clients, employees, and consultants to ensure accurate documents are received. Ensure vendor and payroll checks arrive at the post office according to the approved schedule. Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication, and follow through to closure. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Handles special projects or other duties as assigned.