Mail Services Senior Coordinator in Indianapolis IN Job ID 206625 Posted 14-Feb-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Building Management, Customer Service Location(s) Indianapolis - Indiana - United States of America **About the Role:** As a CBRE Mail Services Senior Coordinator, you will assist with providing administrative support to a large team or department. This job is part of the Office Operations function; responsible for providing office support to a client, business function, or individual contributor. **What You’ll Do:** + Ensure that all packages received and delivered arrive the same day or advise the consignee of next-day arrival. + Bring mail, packages, copy products, and stationery to assigned groups or locations as per the daily schedule. + Ensure all shipped packages are protected against damage. + Apply appropriate postage amounts and required identification to outgoing mail and packages. + Stock the copy rooms and provide first communication for copier fleet production. + Check daily and replenish, if necessary, all mail and postage supplies. + Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group. + Use existing procedures to solve straight forward problems while having a limited opportunity to exercise discretion. + Impact through clearly defined duties, methods, and tasks are described in detail. + Deliver own output by following defined procedures and processes under close supervision and guidance. + Assist concierge in general clerical duties. This includes tracking packages, posting mail, arranging messenger services, and providing notary services. + Schedule and coordinate on-site meetings. This includes reserving multiple conference rooms, ordering equipment, and coordinating catering needs. + Perform administrative duties specific to the department such as conducting research, updating databases, and preparing collateral materials for mass mailings. + Receive and direct incoming calls and visitors to appropriate personnel. + Oversee opening, sorting, prioritizing, and distributing inbound mail. + Coordinate services for outbound mail. + Understand work routines and standards and apply skills and knowledge in a range of processes, procedures, and systems. + Draft reports and correspondence; Answer common inquiries or complaints from clients, co-workers, and/or supervisors. + Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. + Evaluate and select solutions from established options. + Impact team through the quality of the services or information provided. + Follow standardized procedures and practices and receive regular but moderate supervision and guidance. **What You’ll Need:** + High School Diploma or GED with 2-3 years of job-related experience. + An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. + Ability to explain detailed and complicated information within the team in a clear and concise manner. + Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills. + General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. + Excellent communication skills to exchange straight forward and complex information. + Ability to follow basic work routines and standards in the application of work. + Intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. Why CBRE? A culture of respect, integrity, service and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in! + Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc. + Internal advancement available after 6-month mark + 40-45 hours a week + Competitive Pay Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)