Function (Scope and Main Purpose of Job)
The Main Banker I is responsible for delivering exceptional guest service while preforming all casino cage transactions. Cash control and disbursement for the cage/bank/vault. Assisting in the daily shift functions of the cage to ensure that guests have an enjoyable gaming experience.
Responsibilities
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
Responsible for servicing all cashiers and team member exchanges throughout the shift.Keeping cash drawer balanced and impressed.Completing Currency Transaction Reports, W2G tax forms and multiple transactions logs.Accurate record keeping in all aspects of duties and responsibilities.Responsible for answering customer questions in a courteous and professional manner.Verifying and documenting personal ID information for checks, cash advances, and slot marker transactions.Making exchanges with Main bank, Marker bank, and Chip bank.Responsible for cashing out customers, giving correct change.Become familiar with the casino credit application process.Cleaning/washing of chips.Other duties as assigned. QualificationsJob Requirements (skills, knowledge, and abilities)
Ability to read, speak clearly, and listen.Ability to read, write and understand basic instructions.Ability to complete forms.Complete, perform and understand basic mathematical functions.Must be able to distinguish between colors Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.Knowledge in all service areas, front window, marker bank, Chip Bank and main vault. Good communication skills.Ability to perform assigned job duties under frequent time pressures in an interruptive environment.Educational Requirements
A high school diploma or GED equivalent.One (1) year cashier or banking experience preferred.Must be able to comply with all state gaming regulations, which may include obtaining a license.Physical Requirements
Must be able to work various hours, as needed, including weekends, nights, overnights, and holidays.Must be able to work at a fast pace in stressful situations.Must be able to stand for entire shift.Must be able to lift, push, or pull up to 50lbs.Must be able to stoop, bend, and squat.Must be able to understand and speak English.Must be able to work in a location with loud noise and visual distractions.Working Conditions
24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employeesExposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.