Main Service Representative Our Company AtFirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. A Brief Overview The Main Service Representative is responsible for the coordination of the Service Representatives operational tasks. Assists in the daily consolidation process. What You’ll Need to Succeed · Control and coordinate the regular operations flow of the Branch, including the management of the vault, registers, ATM’s, Direct Branch System, Branch Balancing, etc. · Coordinates and controls the procedures and duties performed by the Service Representatives, as well as receive and deliver cash following the cash balances control procedures. · Responsible for the security system monitoring such as, ATM’s and vault management and submit monthly reports to centralized areas. · Performs accounting duties, including the preparation of the daily consolidation, GL, and accounting journal entries. · Manages the cash reserve, receiving the cash reserve delivery, controlling the cashiers’ cash limits, and tallying the reserve. · Complies with all related laws and regulations, including but not limited to Bank Secrecy Act, Truth in Lending, Truth in Savings, US Patriot Act and Community Reimbursement Act, among others. · Monitors cashier differences and completes appropriate reports and submits them to the Branch Assistant Manager. Also perform unexpected cash count to cashiers. · Submits daily operations reports as Activity Summary Recap and Branch Recap Totals. · Ensures that check and withdrawals transactions stay within established limits cashing. · Submit daily operations reports such as: Large Cash Activity Summary, Recap, Branch Recap Totals, Center Sequence and Savings Reject. · Prepares other reports as needed, for example: False Bills, $10M Cash over transactions, and Bait Money. · Take responsibility for revisions and audit results of the Branch. · Responsible for the scanning of all transactions in the Direct Branch on a timely manner. · Performs data entry and refers to appropriate areas for any information system situations. · Maintain updated signature card file. Coordinates with Branch Assistant Manager to delegate this and other administrative responsibilities to the Sales and Service Representative, as needed. · Ensures customer satisfaction standards of service. · Provides / monitors the service given to customers while waiting in line. · Performs administrative duties such as, the maintenance of logs and work area documents, to perform and submit several reports, security testing and reports. · Ensure and coordinate that the service representative has all the equipment and materials needed to provide a quality service to our customers. · Support the Branch Assistant Manager with the operational responsibilities, including but not limited to the FINCEN 105 verification. · Assists branch and Retail & Business Banking in special projects and assignments. Competencies · Planning and organization · Problem Solving · Communication and interpersonal relations · Initiative and creativity · Effort and engagement · Team work · Analytical thinking · Customer Service · Sales oriented. · Quality What You’ll Need: · Associate degree, preferably in Accounting, but not limited to others. · Minimum of one and a half years of experience as a Service Representative. · Knowledge of banking laws and regulations such as: Know Your Customer, Bank Secrecy Act, US Patriot Act, Community Reimbursement Act, Truth in Lending and Truth in Savings, among others. · Excellent communication and written skills in both English and Spanish. · Computer literate in the use of MS Office. · Available to work holidays, weekends, and flexible schedules. Also available to be transferred to other Branches. · Banking products and service knowledge. Also, knowledge of the operational issues concerning each product and service. First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.